Phoenix47

www.phoenix47.co.uk

1 Job

36 Employees

About the Company

Phoenix47 is an IT infrastructure services company providing Support Desk, Managed Services and Professional Services. With a large network of consultants we have a unique approach, sharing our vast industry knowledge and expertise that drive operational efficiency of software applications and IT infrastructure. Areas of specialty include Cloud Strategy, IT Security, Datacentres, Applications and Networks.
Phoenix47 designs winning strategies by harnessing the power of the new digital economy. We deliver value and performance through our expert innovation, information insight and business transformation. Our delivery methodology is extremely flexible allowing customers to benefit from both fixed price and shared-risk engagements.
https://linktr.ee/phoenix47_it

Listed Jobs

Company Name: Phoenix47
Job Title: Support Engineer
Job Description: **Job Title:** Support Engineer **Role Summary:** Provide Tier 1 technical support for a managed services provider (MSP). Handle incident resolution, problem management, and customer communication while maintaining accurate documentation. Participate in on‑call coverage and occasional travel for on‑site support. **Expectations:** - Resolve user issues quickly using helpdesk tools. - Escalate complex problems to higher tiers. - Maintain high customer service standards and adherence to ITIL processes. - Contribute to continuous improvement of support procedures. **Key Responsibilities:** - Respond to tickets via helpdesk system, phone, and email. - Troubleshoot and resolve Windows, Mac, iOS, Android, and network connectivity issues. - Administer Active Directory, Exchange, and Office 365 environments. - Participate in out‑of‑hours on‑call rotation (evenings, weekends, public holidays). - Travel to client sites as required for on‑site assistance. - Produce clear, accurate documentation (Word, Excel, PowerPoint). - Follow incident and problem management workflows defined by ITIL. **Required Skills:** - 1+ years in a technical service desk/MSP environment. - Proficient in Windows 11 Pro, Mac OS, iOS/Android fundamentals. - Strong troubleshooting of TCP/IP, WAN/LAN, and general network issues. - Experience with helpdesk applications and ticketing systems. - Excellent written and verbal communication; ability to document processes. - Good organisational, time‑management, and prioritisation abilities. - Confidence in customer interaction face‑to‑face and phone. - Willingness to travel and cover out‑of‑hours shifts. **Required Education & Certifications:** - ITIL Foundation certification (or equivalent). - Relevant technical qualifications or demonstrable experience. - Full UK driving licence (preferred).