UpcoMinds

www.upcominds.com

3 Jobs

151 Employees

About the Company

UpcoMinds is a dynamic Information Technology company that provides Managed IT Services, Mobile Apps (IOS, Android), IT Consulting and Support, Software Architecture & Design, Websites & Eshops and outsourcing of talented IT personnel in Greece and abroad.

UpcoMinds was founded in Brussels in 1997 and opened its offices in Greece in 2007, and in Cyprus in 2012. The company has now clients in more than 10 countries.

Our clientele includes large international companies like IBM, Kyndryl and Starbucks, while we also proudly cater the needs of many SMEs throughout Europe.

UpcoMinds brings business and IT together by addressing the two major problems that companies face, when digitally transforming. Firstly, we design a comprehensive IT architecture for our customers and their unique business processes and secondly, we make sure that they have the best qualified IT personnel to implement it efficiently.

We grow about 30% per year in revenue and we currently employ more than 200 skilled and talented people!

Join our team!

Listed Jobs

Company Name: UpcoMinds
Job Title: VIP IT Support Specialist (1165)
Job Description: **Job Title** VIP IT Support Specialist **Role Summary** Provide high‑quality first‑ and second‑line technical support to parliamentary staff and members in a demanding VIP environment. Ensure rapid incident resolution, maintain service desk operations, configure and test IT infrastructure, and document procedures for knowledge management. **Expectations** - Deliver professional, courteous support suited to VIP users. - Achieve high first‑call resolution rates. - Work 8:00 AM‑8:00 PM shift schedule, with rotation to Strasbourg (4 days/month). - Operate fully on‑site; no remote work. **Key Responsibilities** - Act as Service Desk Agent, Incident Agent, and Problem Analyst. - Provide first‑ and second‑line support, documenting all incidents, requests, and problems. - Liaise directly with end users to analyze and resolve issues. - Deliver onsite and remote technical support as required. - Participate in PC reconfiguration, application testing, and deployment. - Coordinate with system and database administration teams for administrative tasks. - Perform Service Desk Operator duties when needed. - Create, update, and maintain support procedures and knowledge base documentation. **Required Skills** - Advanced proficiency in Microsoft Office applications. - Strong Windows end‑user computing skills. - Good understanding of major mobile platforms and core mobile apps. - Excellent problem‑solving, analytical, and multitasking abilities. - High degree of autonomy and self‑management. - Professional demeanor appropriate for VIP settings. - Effective communication in English and French (fluent); one language required. - Ability to work cross‑functionally (SDO/ITSS) and adapt to shift patterns. **Required Education & Certifications** - ITIL V4 Foundation certification (mandatory). - Minimum 3 years of professional IT support experience, preferably in VIP or high‑level environments.

Company Name: UpcoMinds
Job Title: Data Analyst (1237)
Job Description: Job Title: Data Analyst (1237) Role Summary: Support the NATO Cyber Security Centre (NCSC) in the Enterprise Asset, Configuration, Patching & Vulnerability (E‑ACPV) Project by analysing, validating, and visualising data related to cyber assets, configurations, and vulnerabilities. Provide expert technical input to stakeholders, document ACPV processes, and participate in Agile planning and compliance reviews. Expectations: - Maintain NATO SECRET clearance. - Independently manage data analytics projects in an Agile, cross‑functional environment. - Communicate findings clearly in English to international teams and briefing audiences. Key Responsibilities: - Analyse and validate structured/unstructured data from asset, configuration, and vulnerability sources. - Lead discussions on data correlation, SOPs, and technical solutions with stakeholders. - Prepare and present technical reports, dashboards, and recommendations. - Discover, onboard, and lifecycle‑manage data sources for ACPV. - Review ACPV service compliance and vulnerability risk exposure. - Document processes and maintain secure NATO records. - Contribute to Agile sprint planning, execution, and reviews. Required Skills: - Advanced analytical abilities with experience in cyber security environments. - Proficiency in data visualization tools (Power BI, Tableau, Grafana). - Strong understanding of cybersecurity fundamentals, threat analysis, and secure data handling. - In‑depth knowledge of multi‑vendor switching, routing, and security technologies; familiarity with TCP/IP stack and communication protocols. - Excellent written and verbal communication in English. - Ability to work independently and collaborate within international Agile teams. Required Education & Certifications: - Degree in Engineering or IT (MSc preferred). - Valid NATO SECRET clearance (mandatory). - Minimum 3 years’ experience in cyber security analytics. - Preferred: experience with NATO accreditation processes and exposure to multinational defense environments.

Braine-l’alleud, Belgium

On site

Junior

26-11-2025

Company Name: UpcoMinds
Job Title: Power BI Specialist
Job Description: **Job Title:** Power BI Specialist **Role Summary:** Design, deploy, and maintain secure Power BI platforms (on‑premise and cloud) for enterprise analytics. Ensure compliant service operations, high‑performance data integration, and effective end‑user support. **Expectations:** - Deliver robust Power BI solutions aligned with security and architectural standards. - Provide high‑level support and continuous improvement of platform performance. - Develop ETL/ data models and interactive dashboards that meet business needs. - Author documentation, train users, and share best practices. - Participate in Agile delivery cycles and cross‑functional collaboration. **Key Responsibilities:** 1. **Platform Implementation & Hardening** – Deploy and configure Power BI Report Server and Power BI Service; implement ADFS claims‑based authentication; produce installation and configuration documentation. 2. **Service Operations & Administration** – Provide Level 2/3 support for incidents, problems, and changes (ITIL). Monitor performance, logs, backups; liaise with infrastructure and database teams to resolve issues. 3. **Data Integration & Development** – Design and build ETL pipelines using approved tools; write complex SQL queries for import, transformation, and loading; enforce data classification, retention, and security. 4. **Dashboard Design & BI Delivery** – Construct and maintain interactive reports and data models; validate outputs with Product Owners; enable power‑user self‑service. 5. **Architecture & Best Practices** – Contribute to BI architecture standards, coding guidelines, and coding best practices. 6. **Knowledge Transfer & Documentation** – Prepare training materials, conduct sessions for staff, document admin processes, and support knowledge continuity. 7. **Agile Participation** – Attend sprint reviews, retrospectives, and iterative planning. **Required Skills:** - Power BI Report Server installation, configuration and administration. - Power BI Service administration and security configuration (ADFS). - Proficiency with MS SQL Server (2014+) and/or Oracle databases. - ETL development experience; data modelling (star/snowflake schemas). - ITIL‑based service management (incident, problem, change). - Strong analytical, troubleshooting, and problem‑solving abilities. - Excellent written and verbal communication in English (C1+). - Ability to work independently and in multicultural, collaborative settings. - Familiarity with Agile delivery methods. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems or a related field. - Minimum 5 years of enterprise‑level Power BI implementation and management experience. - ITIL Foundation (or equivalent) strongly preferred. - Additional certifications such as Microsoft Certified: Power BI Expert, or data‑security credentials are a plus.