- Company Name
- Inetum
- Job Title
- Presales ServiceNow
- Job Description
-
**Job title:** Presales ServiceNow Consultant
**Role Summary:**
Lead the pre‑sales lifecycle for ServiceNow solutions, partnering with sales, technical, and product teams to qualify opportunities, craft compelling value propositions, and guide complex deal negotiations.
Deliver architecture design, demos, PoCs, and RFP/RFI responses. Serve as trusted advisor to clients at all levels and champion internal alignment on account strategy.
**Expectations:**
* Adept at navigating end‑to‑end ServiceNow offerings (ITSM, ITOM, SecOps, HR, CSM/FSM, GRC, App Engine, CSDM).
* Strong strategic thinking, solution‑sell mindset, and proven ability to influence C‑level stakeholders.
* Experience managing robust bid processes and coordinating cross‑functional contributions.
* Deep knowledge of platform capabilities, integration points, and business value translation.
**Key Responsibilities:**
* Qualify client needs, define win strategies, and maintain pre‑sales pipeline visibility.
* Lead bid management, including RFP/RFI preparation, cost estimation, risk assessment, and delivery of persuasive proposals.
* Design functional/technical architectures, create customized demos, PoCs, and prototypes.
* Conduct technical and business workshops, client presentations, and internal alignment sessions.
* Identify and address objections, secure stakeholder buy‑in, and close deals with integrated solution teams.
* Perform market and competitive intelligence, providing insights to product and marketing functions.
* Contribute to ServiceNow content development and the growth of the internal expertise hub.
**Required Skills:**
* Expert knowledge of ServiceNow ITSM (including Walk‑up, Virtual Agent), ITOM, SecOps, HR Service Delivery, CSM/FSM, GRC, App Engine, and CSDM.
* Architecture design, advanced demonstration, and strategic consulting across multiple domains.
* Proven bid‑management and proposal writing capabilities.
* Exceptional communication, influencing, and stakeholder‑management skills.
* Ability to translate technical concepts to business outcomes and vice versa.
**Required Education & Certifications:**
* Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
* ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer, or equivalent) preferred; advanced certifications in ITSM, ITOM, SecOps, and CSDM beneficial.
Saint-ouen-d’attez, France
On site
12-09-2025