North Northamptonshire Council

About the Company

We are a Local Government organisation serving the 360,000 residents of North Northamptonshire. Situated in a heart of the UK, our region is made up of several vibrant urban towns and picturesque rural villages, whilst only an hour away from major cities.

Our vision for North Northamptonshire is to create a place where everyone has the best opportunities and quality of life.

Listed Jobs

Company Name

North Northamptonshire Council

Job Title

Council Tax Officer (Internal applicants only)

Job Description

**Job Title** Council Tax Officer (Internal applicants only) **Role Summary** Administers and recovers Council Tax revenue, ensuring compliance with legislation and internal policies. Provides accurate information, resolves queries, and manages accounts to maximise collection efficiency. **Expectations** - Maintain adherence to current legislation, policy, and best practices. - Deliver timely, accurate billing and recovery outputs. - Meet set performance targets and deadlines. - Demonstrate equal‑opportunity sensitivity and professional discretion. - Operate independently with minimal supervision while collaborating with internal and external stakeholders. **Key Responsibilities** - Administer council tax accounts, process changes of circumstances, and set up payment arrangements. - Maintain and update accounts, ensuring compliance with recovery procedures. - Respond to customer inquiries via telephone, face‑to‑face, and written communication. - Produce letters, reports, summons, and manage direct debit set‑ups and recalled direct debits. - Identify and implement written‑off, bankruptcy, and attachment of earnings actions. - Coordinate diary management and system tracing codes. - Advise on appropriate recovery actions and prepare accounts for enforcement agents. - Assist with billing and recovery of Non‑Domestic Default (NNDR) where required. - Promote partnership building with internal and external parties. **Required Skills** - Strong attention to detail and organisational competence. - Excellent verbal and written communication, fluent in English. - Computer literacy (database and office software). - Ability to interpret and apply complex legislation and procedural changes. - Problem‑solving, negotiation, and customer‑facing skills in challenging situations. - Self‑directed initiative, discretion, and judgment. - Awareness and application of equal‑opportunity principles. **Required Education & Certifications** - English and Maths GCSE Grade C or above (or equivalent). - Experience in council tax billing and recovery administration.

Northamptonshire, United kingdom

Hybrid

12-02-2026

Company Name

North Northamptonshire Council

Job Title

Trainee Council Tax Officer (Internal applicants only)

Job Description

**Job Title:** Trainee Council Tax Officer **Role Summary** Administer and recover council tax to generate income for the organization, ensuring compliance with legislation and best practices. Provide administrative and customer support throughout the tax process. **Expectations** Complete training in council tax procedures and responsibilities. Demonstrate accuracy, diligence, and customer-focused behavior in all administrative tasks. **Key Responsibilities** - Administer council tax accounts following legislative frameworks and organizational policies. - Monitor and update accounts to resolve changes, payment issues, or enforcement needs. - Address customer inquiries via phone, in writing, or in-person. - Prepare documentation, letters, and reports for enforcement actions (e.g., summons, direct debits, refunds). - Identify accounts for write-offs, bankruptcy arrangements, or earnings attachments. - Assist with billing, recovery, and compliance for Non-Domestic Rates (NNDR). - Maintain system records (e.g., diaries, tracing codes). - Promote positive relationships with internal teams and external stakeholders. - Ensure adherence to equal opportunity policies and organizational procedures. **Required Skills** - Strong attention to detail and organizational abilities. - Competence in computer systems for data entry and report generation. - Ability to meet deadlines, prioritize tasks under pressure, and work independently. - Excellent verbal and written communication skills in English. - Proficiency in conflict resolution and customer service. - Understanding of social, welfare, and diversity considerations. **Required Education & Certifications** - GCSE English and Mathematics at Grade C or equivalent. - Knowledge of council tax principles and administrative processes. - Evidence of self-initiative with minimal supervision.

Northamptonshire, United kingdom

Hybrid

Fresher

12-02-2026

Company Name

North Northamptonshire Council

Job Title

1st Line Service Desk Analyst

Job Description

Job Title: 1st Line Service Desk Analyst Role Summary: Serve as the first point of contact for IT support, resolving incidents and service requests while collaborating with internal teams to ensure efficient and empathetic customer service. Expectations: Must demonstrate strong customer focus, logical problem-solving, and team collaboration, maintaining service quality and ownership of IT interactions. Key Responsibilities: - Handle and resolve IT incidents, service requests, and user inquiries via multiple channels. - Log, troubleshoot, and escalate issues to 2nd Line colleagues or relevant teams. - Administer the Starter, Leaver, and Mover process, including account management, device preparation, and onboarding/offboarding. - Collaborate with cross-functional teams to resolve complex issues. - Maintain accurate records of IT support interactions and resolution steps. Required Skills: - Proven IT service desk experience with customer service orientation. - Strong analytical and troubleshooting skills. - Familiarity with ITIL/service management processes. - Excellent communication and time management capabilities. - Ability to work independently and in a team. Required Education & Certifications: - A-level General Certificate of Secondary Education (GCSE) English grade C/4 or above, Mathematics grade C/4 or above. - Certification in IT fundamentals (e.g., CompTIA A+, ITIL Foundation) preferred.

Kettering, United kingdom

Hybrid

06-03-2026

Company Name

North Northamptonshire Council

Job Title

Regulatory Services Administration Team Leader

Job Description

**Job Title:** Regulatory Services Administration Team Leader **Role Summary:** Lead and manage a high‑volume administrative team, ensuring efficient day‑to‑day operations, system integrity, and regulatory compliance. Coordinate scheduling, supervise staff performance, oversee data management, and support senior management with financial and operational reporting. **Expectations:** - Deliver consistent, high‑quality regulatory support services. - Maintain strict adherence to performance indicators and budgetary controls. - Foster continuous improvement, process optimisation, and stakeholder collaboration. **Key Responsibilities:** - Supervise, train, coach, and evaluate Service Support Officers, handling induction, sickness, and recruitment. - Plan and allocate workload, ensuring timely completion of tasks. - Manage financial processes including corporate credit card oversight and budget monitoring. - Maintain the regulatory services case‑management system; act as system super‑user and data steward. - Stay current on regulatory legislation, policies, and best practices across Environmental Protection, Health Protection, Private Sector Housing, and Trading Standards. - Identify service improvement opportunities, lead process reviews, and implement enhancements. - Support senior managers with data manipulation, report generation, and performance monitoring. - Build and sustain professional relationships with internal and external stakeholders. **Required Skills:** - Leadership and team management, including delegation and coaching. - Strong analytical and data‑management capabilities. - Proficient IT skills, especially case‑management systems, databases, and Microsoft Office. - Excellent verbal and written communication, public‑facing report writing. - Financial acumen: budget monitoring, cost control, credit card management. - Knowledge of data protection, security, and confidentiality standards. - Ability to work collaboratively across functional areas and with external partners. **Required Education & Certifications:** - Minimum of 2 A‑Levels, NVQ Level 3, or equivalent in a relevant subject. - Extensive experience at senior administrator level (typically 5+ years). - Relevant vocational qualifications or training in regulatory administration, public health, environmental compliance, or related fields are desirable.

Northamptonshire, United kingdom

Hybrid

10-03-2026