MAAF Assurances

About the Company

MAAF Assurances voit le jour en 1950. Issue du monde des artisans, MAAF est aujourd’hui une mutuelle d’assurance généraliste forte de 3,8 millions de clients, dont 790 000 professionnels. Elle fait partie du groupe mutualiste Covéa, leader français de l’assurance auto et habitation. MAAF Assurances propose des solutions globales : auto, habitation, risques professionnels mais aussi santé, prévoyance, assurance vie, et des services à forte valeur ajoutée : assistance, crédits… « Bâtir un collectif pour que chacun y gagne » est l’engagement fondateur qui a donné l’impulsion à la création de MAAF il y a 70 ans. Toujours à l’écoute des besoins de nos clients, parce que ce qui compte le plus, c’est la qualité de la relation nouée avec nos assurés.

Listed Jobs

Company Name

MAAF Assurances

Job Title

Chargé d'études statistiques F/H

Job Description

**Job Title** Statistical Analyst (F/M) **Role Summary** Responsible for designing, building, and maintaining dashboards and analytical reports to support marketing, digital, and business performance monitoring. Ensures data reliability, improves reporting tools and processes, and presents insights to drive strategic decisions. **Expactations** - Guarantee accuracy of performance indicators and quality of reporting. - Verify data integrity and resolve anomalies promptly. - Continuously enhance analytical tools and methodologies. - Provide technical support and training to internal users. - Contribute to the evolution of analytics platforms, including upcoming Salesforce CRM integration. **Key Responsibilities** - Develop and deliver dashboards and periodic performance reports using SAS, SAS Visual Analytics, Excel, and PowerPoint. - Perform data validation, cleaning, and quality checks. - Optimize existing reporting processes and automate repetitive tasks. - Create clear visualizations (charts, tables, summaries) for stakeholders. - Monitor operational metrics, flag deviations, and recommend corrective actions. - Support business units in interpreting dashboards and using analytical tools. - Participate in tool administration, propose enhancements, and assist in CRM data integration. **Required Skills** - Proficient in SAS (including SAS VA) and advanced Excel. - Strong analytical and synthesis abilities. - Excellent communication and presentation skills. - Team‑player with strong relational skills. - Curious, adaptable, and innovative mindset. **Required Education & Certifications** - Bachelor’s degree (Bac+3) or higher in Statistics, Data Science, Computer Science, or a related quantitative field. - Minimum 1 year of experience in statistical analysis, reporting, or performance monitoring.

Niort, France

On site

16-10-2025

Company Name

MAAF Assurances

Job Title

Conseiller clientèle en agence F/H - CDD

Job Description

**Job title:** Agency customer service advisor (male/female) – fixed‑term contract **Role Summary:** Assist clients in an agency setting by providing quotations, selling insurance products, managing and expanding a portfolio of client contracts, and maintaining ongoing relationships through regular updates and adjustments to coverages. **Expectations:** * 11‑month fixed‑term contract, replacement position with a small team of 4 * Proven experience in customer service, sales, or both * Strong client orientation, listening skills, and ability to gauge client needs * Sales and negotiation aptitude to drive portfolio growth **Key Responsibilities:** * Welcome clients in person or via phone and email, establishing first contact * Listen to clients and prospects to identify their insurance needs * Provide insurance quotes and respond to inquiries promptly * Develop and grow a client portfolio by offering appropriate products and services * Execute sales of insurance contracts and related services * Maintain client relationships, updating contracts, adjusting pricing and coverage as risks evolve * Keep accurate records and ensure compliance with company policies **Required Skills:** * Customer service and/or sales experience * Excellent listening and communication skills in French * Strong sales and negotiation abilities * Analytical thinking to tailor solutions to client risk profiles * Team collaboration and readiness to embrace challenges * Ability to manage a varied workload and respond to changing priorities **Required Education & Certifications:** * Commercial or sales training, diploma, or equivalent proven experience is preferred. No specific certification is mandatory.

Annemasse, France

On site

03-11-2025

Company Name

MAAF Assurances

Job Title

Gestionnaire en centre d'expertise F/H

Job Description

**Job Title** Claims Manager – Residential Property (Expertise Center) F/M **Role Summary** Manage residential insurance claims that require expert intervention. Coordinate investigations, service provider actions, and client interactions while ensuring settlement adherence to expert reports and internal procedures. Act as a key point in the client journey, fostering commercial opportunities and maintaining high customer satisfaction. **Expectations** - Deliver accurate, timely claim resolutions within agreed performance targets. - Maintain compliance with internal policies, legal requirements, and contract terms. - Demonstrate proactive client orientation and collaborate with cross‑functional teams. **Key Responsibilities** - Receive and review claim declarations from field managers. - Conduct technical discovery and client interviews. - Apply internal, legal, and contractual procedures to each claim. - Correlate advisory duties with client needs and technical fundamentals. - Organize service provider interventions, assess urgencies, and implement conservation measures. - Process client settlements following expert report conclusions. - Identify commercial development opportunities and refer prospects to sales advisors. - Manage and resolve client complaints. - Handle inbound and outbound telephone interactions with clients and stakeholders. - Maintain comprehensive documentation and reporting. **Required Skills** - Strong customer‑service orientation and empathy. - Analytical decision‑making with logical reasoning. - Effective communication and pedagogical ability. - Team collaboration and networking competence. - Ability to manage emotions and remain composed under pressure. - Proficiency in telephone etiquette and client interaction. - Knowledge of insurance procedures, contractual, and convention frameworks. **Required Education & Certifications** - Minimum bachelor’s degree in business, law, insurance, or related discipline. - Knowledge of French insurance regulations and contractual conventions preferred. - Relevant training in contract and convention handling considered an asset.

Nice, France

On site

03-11-2025