- Company Name
- Emeria
- Job Title
- ICT Infrastructure engineer
- Job Description
-
**Job Title**
ICT Infrastructure Engineer
**Role Summary**
Provide 2nd‑line internal IT support and independently manage ICT infrastructure projects to enhance stability, efficiency, and security across a multi‑site organization (≈750 users, 45 offices). Serve as primary technical contact for users and external service providers, ensuring proactive maintenance, deployment of new technologies, and compliance with cybersecurity standards.
**Expectations**
- Deliver reliable, timely support and solutions to end‑users.
- Lead infrastructure projects from planning through implementation with minimal supervision.
- Maintain high availability of data‑center and office equipment.
- Communicate clearly with stakeholders in Dutch and French.
- Exhibit autonomy, flexibility, and results‑oriented mindset under pressure.
**Key Responsibilities**
- Execute 2nd‑line support via ticketing system; diagnose, resolve, and document incidents.
- Plan, install, and configure standard ICT equipment in existing offices, new sites, mergers, acquisitions, and relocations.
- Conduct proactive monitoring, maintenance, and performance tuning of servers, networks, and peripherals.
- Support cybersecurity initiatives (patch management, vulnerability follow‑up).
- Develop and present technical recommendations and solution designs.
- Coordinate with external vendors and internal IT team; ensure smooth hand‑over of changes.
- Produce and maintain technical documentation, change logs, and project reports.
**Required Skills**
- Strong knowledge of IT infrastructure (servers, networking, virtualization, storage).
- Proficient in Windows/Linux operating systems, Active Directory, and common office/telephony solutions.
- Experience with monitoring tools and ticketing systems (e.g., ServiceNow, JIRA).
- Ability to analyze complex technical problems and propose actionable solutions.
- Excellent written and verbal communication in Dutch **and** French.
- Planning, organization, and stress‑resilience; detail‑oriented and autonomous work style.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent professional experience).
- Relevant certifications preferred (e.g., Cisco CCNA/CCNP, Microsoft MCSA/MCSE, CompTIA Network+, ITIL Foundation).