Culligan UK

www.culligan.co.uk

2 Jobs

327 Employees

About the Company

Waterlogic has combined with Culligan to provide innovative and high-quality water solutions.

Our mission as one Culligan is to provide better water for everyone. We supply a wide range of products and services for all sectors across the UK.

Listed Jobs

Company Name: Culligan UK
Job Title: Customer Retention Executive
Job Description: **Job Title** Customer Retention Executive **Role Summary** Engage with customers at risk of cancellation or downgrade, resolve their concerns, and provide tailored solutions to maintain loyalty. Monitor and analyze retention data, collaborate with cross‑functional teams, and ensure all interactions adhere to company policy and regulatory standards. **Expectations** - Reduce churn rate and increase customer retention metrics. - Deliver prompt and satisfactory resolution to complaints. - Maintain accurate documentation in CRM and provide actionable insights to improve processes. **Key Responsibilities** 1. Proactively contact customers expressing intent to cancel or downgrade services. 2. Understand concerns, employ empathy, problem‑solving, and negotiation to offer customized solutions. 3. Investigate complaints and resolve them promptly with positive outcomes. 4. Build trust and rapport through clear, customer‑first communication. 5. Monitor retention metrics, identify trends, and report findings to improve processes. 6. Collaborate with Customer Service, Sales, and Product teams to address recurring issues. 7. Ensure compliance with company policies and regulatory requirements. 8. Maintain up‑to‑date product and service knowledge for effective benefit communication. 9. Use CRM to track interactions and retention strategies. 10. Conduct follow‑up to confirm satisfaction of retained customers. 11. Promote brand values and advocate positive customer experiences. **Required Skills** - Strong interpersonal and verbal communication. - Excellent problem‑solving and negotiation abilities. - Empathy and customer‑centric mindset. - Ability to stay calm under pressure and handle challenging conversations. - Analytical skills to interpret data and identify improvement opportunities. **Required Education & Certifications** - High school diploma or equivalent (additional qualifications in customer service or related fields are advantageous).*

Wolverhampton, United kingdom

On site

19-12-2025

Company Name: Culligan UK
Job Title: Key Account Support Executive
Job Description: Job Title: Key Account Support Executive Role Summary: Provide top‑level customer support for strategic accounts, acting as the primary liaison to ensure SLA compliance, issue resolution, and account growth. Expectations: Deliver exceptional service across all channels; manage billing, contracts, and service coordination. Maintain accurate records in Salesforce; collaborate with cross‑functional teams to meet commitments. Identify risk, propose solutions, and support renewal and upsell opportunities. Key Responsibilities: - Serve as daily point of contact for key accounts, resolving inquiries and escalations efficiently. - Manage billing and payment queries, service appointments, installations, repairs, consumable orders, and contract amendments. - Document all interactions in Salesforce and related systems. - Build relationships with customer C‑level contacts and partner closely with Key Account Executives. - Coordinate with Customer Service, Field Operations, Delivery, and Operations to fulfill commitments. - Conduct regular check‑ins and roadmap discussions to pre‑empt issues and uncover upsell prospects. - Prepare expenditure and asset reports; maintain master account data. - Analyze account health metrics (service levels, profitability, payment history, invoicing, debts) to spot churn risks. - Develop and implement action plans to mitigate churn and enhance process efficiency. - Keep customer portals current with accurate information. Required Skills: - Strong customer‑service orientation with proven ability to handle high‑volume complex accounts. - Proficiency in Salesforce (or equivalent CRM) and Microsoft Office Suite. - Excellent written and verbal communication skills. - Problem‑solving and conflict‑resolution abilities. - Analytical mindset to assess account health and identify growth opportunities. - Team‑player who collaborates with cross‑functional teams. - Detail‑focused, organized, and self‑motivated. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, or related field (or equivalent experience). - Certification in CRM usage (e.g., Salesforce Administrator) is an asset.

Wolverhampton, United kingdom

On site

27-01-2026