Culligan UK

www.culligan.co.uk

1 Job

327 Employees

About the Company

Waterlogic has combined with Culligan to provide innovative and high-quality water solutions.

Our mission as one Culligan is to provide better water for everyone. We supply a wide range of products and services for all sectors across the UK.

Listed Jobs

Company Name: Culligan UK
Job Title: Key Account Support Executive
Job Description: Job Title: Key Account Support Executive Role Summary: Provide top‑level customer support for strategic accounts, acting as the primary liaison to ensure SLA compliance, issue resolution, and account growth. Expectations: Deliver exceptional service across all channels; manage billing, contracts, and service coordination. Maintain accurate records in Salesforce; collaborate with cross‑functional teams to meet commitments. Identify risk, propose solutions, and support renewal and upsell opportunities. Key Responsibilities: - Serve as daily point of contact for key accounts, resolving inquiries and escalations efficiently. - Manage billing and payment queries, service appointments, installations, repairs, consumable orders, and contract amendments. - Document all interactions in Salesforce and related systems. - Build relationships with customer C‑level contacts and partner closely with Key Account Executives. - Coordinate with Customer Service, Field Operations, Delivery, and Operations to fulfill commitments. - Conduct regular check‑ins and roadmap discussions to pre‑empt issues and uncover upsell prospects. - Prepare expenditure and asset reports; maintain master account data. - Analyze account health metrics (service levels, profitability, payment history, invoicing, debts) to spot churn risks. - Develop and implement action plans to mitigate churn and enhance process efficiency. - Keep customer portals current with accurate information. Required Skills: - Strong customer‑service orientation with proven ability to handle high‑volume complex accounts. - Proficiency in Salesforce (or equivalent CRM) and Microsoft Office Suite. - Excellent written and verbal communication skills. - Problem‑solving and conflict‑resolution abilities. - Analytical mindset to assess account health and identify growth opportunities. - Team‑player who collaborates with cross‑functional teams. - Detail‑focused, organized, and self‑motivated. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, or related field (or equivalent experience). - Certification in CRM usage (e.g., Salesforce Administrator) is an asset.

Wolverhampton, United kingdom

On site

27-01-2026