Royal Mail

2 Jobs

34,760 Employees

About the Company

At Royal Mail we connect companies, customers and communities across the UK, delivering a ‘one-price-goes-anywhere’ universal postal service to over 29 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Listed Jobs

Company Name: Royal Mail
Job Title: Business Architect
Job Description: **Job Title** Business Architect **Role Summary** Strategic leader responsible for shaping and championing the technology landscape across a £20 m+ portfolio. Aligns business and technology strategies, drives innovation, and leads the design, assurance, and delivery of business solutions. Manages a team of Business and Senior Business Analysts and collaborates closely with Transformation Architects to ensure investments support strategic objectives. **Expectations** - Deliver end‑to‑end business solution design and assurance in key programmes. - Partner with Transformation Architects to align technology investments with organisational strategy. - Identify and realise technology‑enabled opportunities to reduce costs, increase revenue, and mitigate risk. - Produce and maintain strategic artefacts such as capability models, roadmaps, and customer journeys. - Guide agile teams to deliver continuous business value and operational excellence. - Lead and develop a team of Business and Senior Business Analysts. **Key Responsibilities** 1. Lead business solution design and assurance across programmes. 2. Collaborate with Transformation Architects to align investments with strategy. 3. Identify and deliver technology‑enabled opportunities to optimise cost, grow revenue, and mitigate risk. 4. Develop strategic artefacts – capability models, roadmaps, customer journeys, and other business architecture artefacts. 5. Guide agile teams to deliver continuous business value. 6. Lead, mentor, and grow a team of Business and Senior Business Analysts. **Required Skills** - 5+ years of experience in Business, Solution, Enterprise Architecture, or Business Partnering. - Strong leadership, stakeholder engagement, and communication capabilities. - Deep knowledge of business architecture frameworks and artefacts. - Strategic, analytical mindset with a proven track record of delivering outcomes. - Experience navigating complex organisations and driving transformational change. **Required Education & Certifications** - Bachelor’s degree in Business, Information Technology, Management, or a related field. - Architecture certifications (e.g., TOGAF, Zachman, ArchiMate) are highly preferred.

London, United kingdom

Hybrid

Mid level

15-11-2025

Company Name: Royal Mail
Job Title: Platform Owner
Job Description: **Job Title** Platform Owner **Role Summary** Own and drive the strategy, roadmap, and continuous improvement of an HR Employee Portal built on ServiceNow, ensuring a seamless, self‑service user experience, process automation, and alignment with broader HR and IT transformation initiatives. **Expectations** - Report directly to the HRIS Manager and collaborate with senior leadership, IT, and external suppliers. - Operate in a hybrid environment, attending the primary office at least part‑time. - Lead end‑to‑end lifecycle of portal enhancements, from concept to release and maintenance. - Champion user adoption, training, and change management activities. **Key Responsibilities** - Define and prioritize the Employee Portal roadmap in alignment with HR strategic objectives. - Act as the central liaison between technical teams, business stakeholders, and platform vendors. - Oversee design, development, testing, and deployment of new portal features and upgrades. - Champion automation, workflow optimization, and self‑service capabilities to drive efficiency and cost savings. - Ensure governance, quality assurance, compliance, and data integrity across the platform. - Manage vendor relationships and negotiate contract terms to support platform needs. - Conduct stakeholder liaison, including communication plans and status reporting. - Facilitate training, documentation, and adoption initiatives across the organization. **Required Skills** - Proven experience as an HR Platform or Product Owner, preferably managing HRIS or customer‑facing platforms. - Hands‑on proficiency in ServiceNow HR modules; experience with Salesforce or comparable platforms is a plus. - Strong knowledge of platform upgrade cycles, release management, and operational governance. - Demonstrated ability to lead large‑scale digital transformations and enterprise deployments. - Exceptional stakeholder management, communication, and negotiation skills. - Ability to translate business requirements into technical specifications and actionable plans. - Experience in change management, user adoption, and training delivery. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Business, Human Resources, or related discipline. - Relevant certifications such as ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or equivalent are preferred.

Sheffield, United kingdom

Hybrid

02-02-2026