Bell Integration

About the Company

Founded in 1996, Bell's market-leading technology consultation and managed services have enabled organisations to transform their IT capabilities and elevate their business productivity and cost efficiency.

Head-quartered in the UK and employing over 1000 people across the globe.

We are trusted by many global Fin-techs, Telco's, and government and public sector organisations, our customers depend on us to ensure their IT services and infrastructure are always available, scalable, sustainable, and resilient.

Our accreditations include:
ISO 9001 - Quality Management
ISO 14001 - Environmental Management
ISO 45001 Occupational Health and Safety Standard - transitioning from OSHAS 18001
LR ISO 27001 - Information Security
ADISA certified facilities with Distinction and 2018 Winner of ADISA Best ITAD award
Blancco Data Erasure - Silver Partner
Registered WEEE Authorised Treatment Facility (ATF)
Cyber Essentials Certified.

Bell Integration is the trading name of Bell Microsystems Ltd.
Registered in England.
Registered No. 3102360.
Registered address: Bay House Compass Road, Cosham, Portsmouth, Hampshire, England, PO6 4RS.

Listed Jobs

Company Name

Bell Integration

Job Title

Service Desk Analyst

Job Description

Job title: Service Desk Analyst Role Summary: Deliver first‑line technical support through phone, email, chat, and monitoring tools; triage and resolve incidents; adhere to SLAs; maintain accurate ticket documentation; collaborate with end‑users, support teams, and vendors; identify and implement service improvement opportunities. Expactations: - Manage 7 AM–7 PM shifts, including breaks and absence reporting. - Resolve tickets within SLA targets; escalation to second or third line when necessary. - Deliver high‑quality customer service under pressure. - Maintain confidentiality, security protocols, and service desk policies. - Engage in continuous learning and mandatory training. Key Responsibilities: - Receive, triage, and log all incoming IT service requests, incidents, and alerts. - Diagnose and resolve incidents using troubleshooting skills and the Knowledge Base. - Escalate unresolved issues to appropriate support levels within prescribed timescales. - Update, track, and close tickets per agreed procedures and SLA requirements. - Monitor queue status to ensure timely progress and accurate updates. - Coordinate with end‑users, internal teams, and third‑party vendors to expedite resolution. - Participate in ticket quality reviews and act on feedback. - Complete mandatory training within specified timescales. - Proactively identify and recommend service improvement initiatives. Required Skills: - Minimum 12 months of first‑line IT support experience (healthcare preferred). - Proficiency with ITSM ticketing systems (e.g., ServiceNow). - Strong verbal, written, and interpersonal communication. - Logical problem‑solving, prioritisation, and multitasking under pressure. - Customer‑focused service delivery with proven results. - Understanding of ITIL practices and SLA management. Required Education & Certifications: - Minimum high‑school diploma or equivalent. - ITIL Foundation certification (preferred; equivalent IT service‑management credential acceptable). Required Knowledge: - Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). - Basic Active Directory account and password management. - Microsoft Azure AD (Entra ID) fundamentals, conditional access awareness. - Citrix VDI and application delivery basics. - Network fundamentals: connectivity, VPN, wireless troubleshooting. - General IT infrastructure, data, voice (Teams), security, and system concepts.

Portsmouth, United kingdom

On site

12-02-2026

Company Name

Bell Integration

Job Title

Cyber Security Assurance Manager

Job Description

**Job Title:** Cyber Security Assurance Manager **Role Summary:** Lead the delivery, maintenance, and continual improvement of SOC‑centric security certifications (ISO/IEC 27001, SOC 2 Type II, SOC 3, Cyber Essentials Plus, CREST, PCI DSS, NCSC CIR/ CHECK) and act as the primary liaison for customer assurance, audit readiness, and regulatory alignment. **Expectations:** - Achieve and retain globally recognized security certifications on schedule. - Provide authoritative assurance to clients, auditors, and regulators. - Translate certification requirements into operational SOC processes. - Advise leadership on regulatory changes impacting SOC assurance. - Deliver actionable improvement plans to reduce audit‑readiness time. **Key Responsibilities:** - Own end‑to‑end certification lifecycle (audit preparation, evidence collection, renewal). - Embed certification controls within SOC governance, processes, and day‑to‑day operations. - Serve as the primary point of contact for customer RFIs/RFPs, audit requests, and assurance documentation. - Monitor and interpret global cybersecurity regulations (NIST CSF, NIS 2, GDPR, UK NCSC guidance). - Produce regular status reports, dashboards, and assurance performance metrics for senior stakeholders. - Collaborate with SOC, Information Security, Risk & Compliance, and Commercial teams to integrate assurance into daily workflows. - Deliver training and awareness sessions on assurance standards to internal teams. **Required Skills:** - Proven experience managing ISO/IEC 27001, SOC 2 Type II, Cyber Essentials Plus, CREST, PCI DSS, and sector‑specific certifications. - Deep understanding of SOC operations and security assurance frameworks. - Strong documentation, audit evidence, and compliance‑reporting capabilities. - Excellent communication, stakeholder engagement, and influencing skills. - Analytical, detail‑oriented, with a track record of identifying gaps and driving process improvements. - Ability to juggle multiple certification projects and deadlines. **Required Education & Certifications:** - Bachelor’s degree in Information Security, Cybersecurity, Computer Science, or related field. - Current professional certifications: ISO/IEC 27001 Lead Implementer/Assessor, SOC 2 Lead Assessor, CREST Accredited Security Analyst, or equivalent. - Knowledge of NIST CSF, GDPR, and UK NCSC guidance preferred.

Portsmouth, United kingdom

Hybrid

19-02-2026

Company Name

Bell Integration

Job Title

Senior Security Analyst

Job Description

**Job Title** Senior Security Analyst **Role Summary** Lead and execute advanced threat detection, investigation, and response within a Security Operations Centre (SOC). Mentor junior analysts, refine detection and automation processes, and collaborate with engineering teams to enhance overall SOC maturity. **Expectations** - 2–4 years of SOC or cyber‑defense experience. - Deep understanding of MITRE ATT&CK, Cyber Kill Chain, and security protocols. - Proficiency in SIEM/EDR platforms (Microsoft Sentinel, Splunk, CrowdStrike, etc.). - Ability to document incidents, produce reports, and communicate findings to technical and non‑technical stakeholders. **Key Responsibilities** 1. Conduct in‑depth analysis of security incidents, identify root causes, and recommend corrective actions. 2. Mentor junior SOC analysts, provide technical guidance, and support skill development. 3. Develop, update, and validate detection use cases, correlation rules, and playbooks in SIEM/EDR tools. 4. Perform proactive threat hunting across client environments. 5. Collaborate with engineering and incident response teams to improve visibility, telemetry, and automation. 6. Lead major incident response activities, coordinate remediation efforts, and produce detailed incident reports. 7. Contribute to SOC process improvement, training, and knowledge sharing initiatives. **Required Skills** - SOC, CSIRT, or cyber‑defense background (2–4 yrs). - Knowledge of attack methodologies (MITRE ATT&CK, Cyber Kill Chain), network protocols, Windows/Linux OS, M365/Azure/AWS security. - Hands‑on experience with SIEM/EDR (Microsoft Sentinel, Splunk, CrowdStrike, etc.). - Incident triage, containment, and response expertise. - Strong analytical, written, and oral communication skills. - Passion for continuous learning and knowledge sharing. **Desired Skills** - Automation/scripting (PowerShell, KQL, Python). - Threat hunting or threat intelligence exposure. - Mentoring/coaching experience. - Familiarity with vulnerability management or forensic analysis. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Security, or related field (preferred). - Professional certifications (CISSP, GCIH, CEH, or equivalent) are desirable.

Portsmouth, United kingdom

Hybrid

Senior

23-02-2026

Company Name

Bell Integration

Job Title

Programme Manager

Job Description

**Job Title:** Programme Manager **Role Summary:** Lead end‑to‑end service design programmes, collaborating with product, delivery, sales, marketing, and operations teams to transition approved services from concept to market‑ready solutions, ensuring alignment with business goals, customer needs, and operational standards. **Expactations:** - 3+ years managing complex, cross‑functional service design or product programmes. - Proven track record of delivering programmes that meet operational, financial, and customer experience KPIs. - Strong stakeholder management and communication skills across all levels. **Key Responsibilities:** - Partner with Product Manager to validate design feasibility and delivery capability during early‑stage development. - Define programme objectives, deliverables, and milestones aligned with strategic business goals. - Create and maintain detailed project plans, resource allocation strategies, and risk mitigation processes. - Coordinate execution across cross‑functional teams (delivery, operations, marketing, customer success, sales). - Serve as the primary point of contact for stakeholders, providing regular status updates, managing expectations, and escalating issues. - Develop comprehensive service documentation (descriptions, datasheets, pricing models, onboarding guides, runbooks). - Establish and monitor KPIs to ensure services meet operational, financial, and customer experience standards. - Manage resource planning, budget tracking, and risk management throughout the service design and launch lifecycle. - Facilitate regular programme meetings to track progress, resolve impediments, and drive alignment. - Prioritize and manage multiple projects within the service portfolio, adapting to scope changes and business priorities. - Collaborate with customer stakeholders to confirm that services meet specific requirements. - Lead continuous improvement initiatives post‑launch, using performance data and feedback. - Conduct post‑delivery evaluations, capture lessons learned, and recommend process improvements. - Provide comprehensive reporting to senior stakeholders, including progress, financial metrics, and KPI performance. **Required Skills:** - Project management (planning, scheduling, resource management). - Cross‑functional team leadership and collaboration. - Stakeholder communication and influence. - Risk identification and mitigation. - Prior experience in service‑oriented business environments. - Proficiency with project management tools (MS Project, Asana, Smartsheet). - Knowledge of service management frameworks (ITIL, Six Sigma). **Required Education & Certifications:** - Minimum of 3 years experience in service portfolio/programme management. - PMP/PMI certification is a plus. - Relevant bachelor's degree or equivalent professional experience is acceptable.

London, United kingdom

Hybrid

Junior

25-02-2026