Sift

1 Job

337 Employees

About the Company

Sift is the AI-powered fraud platform delivering identity trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com.

Listed Jobs

Company Name: Sift
Job Title: Customer Success Manager - EMEA
Job Description: Job Title Customer Success Manager – EMEA Role Summary Responsible for driving adoption and ROI of Sift’s Digital Trust & Safety solutions for online businesses across EMEA. Acts as a trusted advisor, product subject‑matter expert, and customer advocate, owning a book of business and ensuring long‑term satisfaction and revenue retention. Expectations - Proven ability to build and maintain strong client relationships at all levels. - Demonstrated track record of achieving measurable business value through data‑driven metrics. - Self‑starter with a bias for action, capable of working independently while collaborating cross‑functionally. Key Responsibilities - Own entire customer lifecycle: onboarding, success, renewal, and expansion. - Conduct strategic business reviews (e.g., QBRs) and demonstrate value to clients. - Diagnose technical challenges, recommend best practices, and collaborate with Solutions Engineers for first‑pass troubleshooting. - Actively advocate for customer needs internally, influencing product and process improvements. - Draft and deliver product documentation, training, and best‑practice guides. - Maintain deep knowledge of the product suite, APIs, and industry trends, particularly in fraud/payments. - Work on multiple concurrent projects, coordinating with technical and non‑technical teams. Required Skills - 2+ years in Customer Success, Account Management, or Support, preferably in SaaS. - Strong communication and presentation skills; able to engage both technical and C‑suite audiences. - Analytical mindset with experience using metrics/KPIs to showcase value. - Excellent relationship‑building, negotiation, and influencing abilities. - Comfortable speaking on complex technical concepts and working with API‑driven products. - Ability to learn quickly, work autonomously, and execute decisions with minimal supervision. - Collaborative team player, comfortable working with cross‑functional groups. Required Education & Certifications - Bachelor’s degree in Business, Marketing, Computer Science, or related field (preferred). - Certifications in Customer Success, SaaS, or Fraud/Payments ecosystem a plus.