Belmond

About the Company

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).

Listed Jobs

Company Name

Belmond

Job Title

Travel Advisor

Job Description

Job title: Travel Advisor Role Summary: Drive the complete reservation lifecycle for luxury travel experiences, from initial inspiration through booking and post‑stay follow‑up. Act as a liaison between guests, onsite operations, and service excellence teams to ensure personalized and seamless journeys. Expactations: - Deliver outstanding customer service and storytelling to create memorable travel experiences. - Maintain high standards of accuracy and efficiency in all reservation processes. - Meet or exceed SLA targets for response times, queue management, and case classification in Salesforce Omnichannel. Key Responsibilities: - Collaborate with on‑property and Service Excellence teams to capture and share guest preferences. - Personalize guest itineraries; record preferences accurately in reservation systems. - Analyze guest profiles and recommend destinations, products, and experiences aligned with Belmond offerings. - Actively sell and champion the full Belmond portfolio, converting guest interests into bookings. - Manage Salesforce Omnichannel tickets, ensuring timely responses and accurate classification. - Perform reservation and booking activities using industry‑standard computer reservation programs. Required Skills: - 1–2 years of experience in luxury travel or hospitality reservations. - Proficiency with MS Office and computer reservation systems. - Strong communication, interpersonal, and storytelling abilities. - Excellent problem‑solving, organizational, and independent work skills. - Ability to follow instructions and maintain high-quality data entry. Required Education & Certifications: - Eligibility to work in the UK. - Minimum of a high‑school diploma or equivalent; additional hospitality or travel certifications are a plus.

London, United kingdom

Hybrid

Fresher

23-09-2025

Company Name

Belmond

Job Title

Reception Supervisor

Job Description

**Job Title:** Reception Supervisor **Role Summary:** Manage and lead the front‑line reception team to deliver seamless, luxury guest experiences in the absence of the Reception Manager. Oversee operational, financial, and administrative duties at the front desk, coordinate with other departments, and develop strategies for continuous service improvement. **Expectations:** - Maintain the highest level of professionalism and hospitality standards. - Foster a collaborative, guest‑centric team culture. - Ensure accurate and efficient handling of check‑in/out, reservations, payments, and guest requests. - Continuously improve service delivery and operational processes. **Key Responsibilities:** - Supervise reception staff: schedule, delegate tasks, monitor performance. - Conduct guest check‑in/check‑out, resolve complaints, and ensure guest satisfaction. - Keep reception and lobby areas orderly and in compliance with hotel policies. - Manage reservations: booking, confirmation, modifications, and logging. - Provide concierge services, including information on hotel amenities and local attractions. - Process payments, manage cash, and prepare daily financial reconciliations. - Perform opening and closing duties, including cash drawer balancing and reporting. - Execute administrative tasks: update reservation logs, manage guest lists. - Train and mentor team members to build a high‑performing team. - Implement strategies to elevate guest satisfaction and enhance service standards. - Collaborate with other departments to ensure seamless service delivery. **Required Skills:** - Warm, genuine, approachable demeanor. - Excellent teamwork and interpersonal communication. - Sharp attention to detail and organizational skills. - Proven track record in a luxury 5‑star hospitality environment. - Experience in event coordination within high‑end hotels. - Strong leadership and mentoring capabilities. - Basic financial acumen: cash handling, payment processing, and reconciliations. - Proficiency in hospitality reservation and POS systems. **Required Education & Certifications:** - Secondary school qualification or equivalent (high school diploma). - Hospitality or related tertiary education is preferred. - Industry certifications (e.g., Hotel Functions, HOTREC) are an advantage. - Eligibility to work in the UK.

Chelsea, United kingdom

On site

08-12-2025