Damia Group LTD

About the Company

Damia Group is an international employee owned recruitment organisation with more than 20 years experience.

Since 1995 we have been introducing the right people, forging long lasting and successful professional relationships. With a management team that boasts over 100 years' recruitment experience, we ensure that we focus on providing effective recruitment solutions that uphold our exceptionally high client retention rate.

At the heart of the Damia Group is our passion for people. Whilst successful recruitment is about talent and skills, it's also crucial to connect the right combination of people, enabling candidates and companies to thrive.
We don't believe in quick fixes - we strive to create long-term professional relationships that result in rewarding careers and impressive business benefits.

Listed Jobs

Company Name

Damia Group LTD

Job Title

Customer Support Manager

Job Description

**Job Title** Customer Support Manager **Role Summary** Lead and develop a B2B SaaS customer support team, focusing on rapid, empathetic resolution of technical and non‑technical issues for dental practice clients. Drive process improvement, knowledge management, and cross‑functional collaboration to elevate service quality and customer advocacy. **Expectations** - Deliver first‑time resolution rates above established service level agreements. - Maintain customer satisfaction scores meeting or exceeding company targets. - Develop and retain a high‑performing support team with clear skill growth plans. - Provide actionable insights and KPI reporting to senior leadership. **Key Responsibilities** - Oversee daily support operations: triage, prioritisation, and ticket quality. - Build and maintain a culture of ownership, positivity, and continuous improvement. - Coach, train, and evaluate team members; manage recruitment, inductions, and retention. - Lead process optimisation: knowledge base, documentation, Freshdesk, Zoom phone system. - Analyse support trends to reduce recurring issues and enhance self‑service options. - Serve as internal customer advocate in product, release, and service improvement discussions. - Communicate incident responses, updates, and support changes to customers and staff. - Manage line‑management of Infrastructure Administrator and Internal IT, aligning security and compliance priorities with support needs. - Collaborate with Product, Development, Onboarding, and Training teams to refine customer journeys. **Required Skills** - Proven leadership in a Customer Support Manager or Senior Support Lead role for B2B SaaS. - Strong communication, interpersonal, and coaching abilities. - Ability to analyse data, identify root causes, and implement process improvements. - Experience with ticketing systems (Freshdesk) and telephony (Zoom or equivalent). - Project management skills for cross‑functional initiatives. - Awareness of cybersecurity best practices and infrastructure support. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Information Technology, or related field. - Certifications in Customer Service Management (e.g., CCSP, CSML) or ITIL preferred.

Newcastle upon tyne, United kingdom

On site

10-12-2025

Company Name

Damia Group LTD

Job Title

Data Engineer

Job Description

**Job Title:** Data Engineer **Role Summary:** Senior Data Engineer tasked with designing, building, and maintaining secure, scalable data pipelines and Azure-based data platform. Focus on data integrity, governance, and seamless transformation of business requirements into reusable data services. **Expectations:** - Deliver high‑quality, documented data solutions that support enterprise analytics. - Collaborate with delivery and data teams to scope, estimate, and prioritize work. - Drive platform evolution, incorporating new Azure capabilities and cost‑effective practices. - Provide regular project updates, risk and issue reporting, and strategic platform guidance to stakeholders. **Key Responsibilities:** - Design, develop, and test ETL processes, data migrations, and related data artifacts. - Document data processing logic, requirements, solutions, and reconciliation per internal standards. - Translate detailed business data requirements into actionable technical designs. - Advise on platform roadmap extensions to leverage new cloud services. - Monitor, optimize, and enhance Azure platform for scalability, performance, availability, security, and cost. - Uphold and advance data quality and governance practices across projects. - Collaborate with wider engineering teams to implement CI/CD, code reviews, and infrastructure updates. - Communicate technical solutions to non‑technical stakeholders in clear, concise language. - Contribute to project reporting, including risk, issues, and status updates as requested by management. **Required Skills:** - Advanced SQL and Python for data extraction, transformation, and loading. - Proficiency with Azure Data Lake, Azure Data Factory, Azure Databricks, Azure SQL Database. - Experience using Azure DevOps and Git for version control and deployment pipelines. - Strong understanding of database concepts, data modeling, and data warehousing principles. - Ability to design and document robust data pipelines and data governance frameworks. - Excellent verbal and written communication; ability to explain complex concepts simply. - Innovative problem‑solving in unstructured or lowest‑standardized scenarios. - Familiarity with data security, compliance regulations, and access controls. **Required Education & Certifications:** - Bachelor’s degree or higher in Computer Science, Data Engineering, or related field (or equivalent professional experience). - Azure Data Engineer Associate or equivalent certification highly desirable. - Additional certifications in Azure Solutions Architect, SQL Server, or similar can be advantageous.

England, United kingdom

On site

12-12-2025

Company Name

Damia Group LTD

Job Title

Security Engineer

Job Description

Job title: Security Engineer Role Summary: Responsible for enhancing the security posture of defence and security solutions by configuring and maintaining SIEM tools, managing vulnerabilities, and supporting incident response within a secure development pipeline. Expectations: * Securely deploy, monitor, and configure security controls for government‑grade information systems. * Maintain proactive vulnerability management and incident triage capacity. * Collaborate closely with Security Lead, technical teams, and 2nd line analysts to design and enforce security policies. Key Responsibilities: * Document and validate security configuration changes. * Proactively manage technical vulnerabilities and patching activities. * Deploy and configure security tooling (e.g., vulnerability scanners, SIEM). * Develop and fine‑tune alerts, dashboards, and dashboards within SIEM environments. * Implement secure lockdowns on information systems. * Assist 2nd line Security Analysts in triaging critical security incidents. * Support CI/CD pipelines with security controls and secure build processes. Required Skills: * Demonstrated experience configuring SIEM solutions. * Strong understanding of threat frameworks (e.g., ATT&CK). * Familiarity with CI/CD tooling and secure pipeline implementation. * Ability to produce clear technical reports and design documentation. Nice to have skills: * Experience in government or defence system support. * Development of SOC use cases and playbooks. * Hands‑on CI/CD, Kubernetes, and Elastic Security SIEM, Nessus/Tenable experience. * Knowledge of MOD policies (e.g., JSP 440) and MOD Assurance processes. Required Education & Certifications: * Security clearance required prior to appointment. * Desired certifications: CISSP, CISM, ISO 27001 Lead Implementer, or equivalent. ---

Farnborough, United kingdom

On site

16-12-2025

Company Name

Damia Group LTD

Job Title

Senior SOC Engineer

Job Description

**Job Title:** Senior SOC Engineer **Role Summary:** Lead and develop a small team of SOC analysts to deliver 24/7 security operations across multiple platforms. Monitor, detect, and respond to security incidents, enhance security controls, and support compliance initiatives while providing security guidance and training to stakeholders. **Expectations:** - Obtain and maintain required security clearance prior to start. - Participate in 24/7 shift rotations for SOC service delivery. - Continuously update knowledge of emerging threats and security technologies. - Contribute to the growth and maturity of the SOC capability. **Key Responsibilities:** - Manage a small analyst team delivering SOC services. - Monitor systems for alerts, intrusions, and unauthorized activity using SIEM tools. - Review and improve existing security controls in a dynamic technical environment. - Develop and maintain RBAC models aligned with IDAM services. - Produce regular service and security reports for stakeholders. - Deliver security awareness training and onboarding briefings. - Support certification maintenance (e.g., ISO 27001) and governance standards. - Provide ongoing security advice and support to users. - Collaborate with the Operational Security Manager on SOC capability development. - Research and stay current on security threats, trends, and best practices. **Required Skills:** - SOC operations and incident management (3+ years). - Proficient with SIEM platforms. - Cloud computing security fundamentals. - Network security concepts. - Threat intelligence analysis (phishing, ransomware, etc.). - Identity & Access Management (IDAM) and JML processes. - IT Service Management (ITSM) policies and procedures. - Information classification and handling. - Team leadership and development. **Required Education & Certifications:** - Relevant technical certification (e.g., CISMP, CompTIA Security+, or equivalent). - Security clearance (as required by the project).

Hampshire, United kingdom

On site

Senior

24-12-2025