Caravan and Motorhome Club

About the Company

As Europe's premier touring organisation, the Caravan and Motorhome Club represents the interests of one million caravanners, motorhomers and trailer tent owners. It operates the largest privately-owned network of quality sites in the UK, together with a further 2,500 Certificated Locations (sites that take a maximum of five outfits). The Club is an £100 million turnover business, providing a wide range of services and activities for the benefit of its members.

Listed Jobs

Company Name

Caravan and Motorhome Club

Job Title

HR Administrator (Sites)

Job Description

**Job Title:** HR Administrator (Sites) **Role Summary:** Provide comprehensive administrative support for site‑based HR functions, maintaining accurate employee records, assisting recruitment and promotion processes, and delivering HR services to staff across multiple locations while ensuring compliance with data protection and employment legislation. **Expectations:** - Ensure precise, up‑to‑date HR documentation for all site personnel. - Deliver timely recruitment administration and contract issuance. - Support workforce planning with reliable data for managers and HR leadership. - Respond promptly to HR inquiries and maintain high confidentiality standards. - Contribute to continuous improvement and cross‑functional support within the HR team. **Key Responsibilities:** - Maintain electronic and paper HR records for site staff (e.g., Assistant Site Managers, Grounds Persons, Winter Caretakers, ad‑hoc staff). - Process CVs, manage SurveyGizmo recruitment tools, and prepare offer letters/contracts. - Compile data for Site Manager selection and promotion decisions; provide reports to Regional Managers, Head of Site Operations, and HR Manager. - Manage SAP and internal HR spreadsheets (staff contacts, staffing records). - Monitor HR Sites inbox; respond to correspondence and queries within agreed timelines. - Provide general HR advice and administrative support (office coverage, event attendance, invoice preparation, purchase orders, office supplies). - Administer Free Pass program information and schedule updates. - Liaise with ad‑hoc staff for temporary vacancies. - Perform ad‑hoc tasks as directed by HR Manager/Advisor. **Required Skills:** - Strong verbal and written communication. - Excellent planning, organization, and attention to detail. - Proficiency in Microsoft Office; intermediate Excel preferred. - Ability to work diplomatically with all levels of staff. - Confidentiality and data protection awareness. - Ability to work under pressure and meet deadlines. - SAP experience (desirable). - Team‑oriented with genuine interest in people. **Required Education & Certifications:** - Minimum: High school diploma or equivalent. - Preferred: Relevant HR qualification or certification (e.g., CIPD Level 3/5) or comparable experience in HR administration.

East grinstead, United kingdom

On site

23-09-2025

Company Name

Caravan and Motorhome Club

Job Title

Head of Digital Marketing

Job Description

Job title: Head of Digital Marketing Role Summary: Lead the digital strategy, execution, and optimization across all online platforms to drive member acquisition, engagement, and retention. Serve as the senior advocate for data-driven decision making, digital innovation, and user experience excellence. Oversee a multidisciplinary digital team, manage agency partnerships, and ensure alignment with corporate goals and regulatory standards. Expectations: • Deliver measurable growth in leads, conversions, and ROI through integrated digital marketing. • Foster a culture of continuous improvement, leveraging analytics, testing, and AI tools. • Balance strategic vision with operational execution, controlling budgets and timelines. Key Responsibilities - Develop, own, and execute the comprehensive digital strategy in partnership with senior stakeholders. - Champion digital innovation, evaluating new technologies and making recommendations to enhance commercial performance. - Govern the end-to-end digital ecosystem (websites, apps, CMS) ensuring best-in-class user experience and continuous optimization. - Drive a data-first culture: collect, analyze, and interpret analytics to provide actionable insights and inform tactical decisions. - Monitor, report, and benchmark digital KPIs (lead generation, conversion, ROI) through dashboards for executive visibility. - Lead, coach, and grow a multi-disciplinary digital team; establish high-performance standards and career development pathways. - Manage the full digital budget, allocating spend to achieve agreed targets and demonstrating tangible ROI. - Build and maintain agency and technology partner relationships, ensuring delivery on scope, quality, and budget. - Ensure compliance with legal, regulatory (FCA, OFGEM), and data protection (GDPR, PECR) frameworks across all digital initiatives. - Communicate insights, strategic recommendations, and product updates effectively to internal and external stakeholders. - Participate as a key senior marketing leader, collaborating with peers (Marketing, Commercial, Product, Publishing) to align on integrated strategies. Required Skills - Senior digital leadership experience with a proven record of successful strategy implementation and commercial impact. - Expertise managing complex digital ecosystems (multiple web properties, apps, analytics). - Strong knowledge of CMS platforms (EPiServer/Optimizely or equivalent). - Experience deploying AI/ML solutions for segmentation, personalization, predictive analytics, and ethical AI governance. - Comprehensive digital marketing mix proficiency (SEO, PPC, CRO, content, social media, email marketing). - Advanced data analytics skills (GA4, Google Search Console, SEMrush, Yext, etc.) and ability to translate insights into action. - Budgeting and ROI demonstration skills for large digital spend. - Excellent leadership, team building, and stakeholder management capabilities. - Effective communication and presentation skills across all levels. Required Education & Certifications - Bachelor’s degree in Marketing, Business, Computer Science, or a related field (Master’s preferred). - Digital marketing certifications (e.g., Google Analytics, Google Ads, HubSpot, Facebook Blueprint, or equivalent). - Certifications in data analytics or AI governance (e.g., Google Data Analytics, IBM Data Science, or similar) are advantageous.

East grinstead, United kingdom

Hybrid

17-11-2025