Ometria

About the Company

Ometria is the first and only customer data experience platform (CDXP) built for retail brands. We're proud to help brands create marketing experiences their customers love every day.
We believe that retail marketing teams perform best when they're given tools that are made for the job at hand. That's why Ometria is purpose-built with a laser focus on providing the most effective and efficient solution to today's retail challenges.
With Al driven insights, segmentation capabilities, and a centralized dashboard, retail organizations have real-time access to valuable insights needed to create and deliver impactful and efficient campaigns, leading to stronger customer relationships and increased revenue.
Forrester Consulting's TEI (Total Economic Impact) study found that our CDXP delivers:
- 420% ROI over three years
- 15% increase in CLTV
- 18% increase in repurchase rate
- 25% efficiency gains
- < 6 month payback period
We are proud to support best-in-class retail brands including Steve Madden, Sephora, Victoria Beckham, Fred Perry, Holt Renfrew and many more.

Listed Jobs

Company Name

Ometria

Job Title

Senior Customer Success Manager, US

Job Description

**Job title** Senior Customer Success Manager **Role Summary** Lead enterprise client relationships, ensuring high retention, revenue growth, and value realization from Ometria’s Customer Data & Experience Platform. Own commercial forecasting, strategic communication, and end‑to‑end negotiations while driving adoption among senior stakeholders and fostering a culture of advocacy within client organizations. **Expectations** - Retain and renew all assigned accounts, consistently meeting or exceeding retention targets. - Achieve upsell ARR goals through mid‑term renewal and expansion opportunities. - Deliver accurate commercial forecasts and health metrics on a weekly basis. - Maintain active senior‑level champions in each account and strengthen Ometria’s brand presence. **Key Responsibilities** 1. Produce timely and accurate commercial forecasts using Salesforce and internal tools; update health scores and activity logs weekly. 2. Define and deliver customer expectations, overseeing the execution of Business Reviews, Assessments, and strategic marketing plans. 3. Identify and mitigate risk factors early, handling objections and escalations with high professionalism. 4. Guide junior team members on client account management and escalation handling. 5. Drive enterprise adoption by obtaining buy‑in from C‑suite, marketing, and technical stakeholders. 6. Serve as the primary customer advocate, coordinating cross‑functional teams to resolve issues and secure referrals. 7. Own end‑to‑end commercial negotiations, securing favourable terms and expanding revenue streams. 8. Proactively communicate wins and challenges, providing actionable insights to clients and internal teams. 9. Cultivate senior‑level champions and executive influencers to deepen engagement and retention. **Required Skills** - Proven customer success, account management, or sales experience (5+ years) with enterprise SaaS. - Client relationship management at C‑suite and executive levels. - Strong negotiation, persuasion, and conflict‑resolution abilities. - Familiarity with Salesforce, forecasting, and KPI tracking. - Excellent written and verbal communication, presentation, and stakeholder‑management skills. - Ability to analyze customer data, monitor sentiment, and translate insights into action. - Collaborative mindset, adept at coordinating across marketing, product, and sales teams. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Information Systems, or related field. - Relevant certifications (e.g., Certified Customer Success Manager, CSPO, or equivalent) preferred but not mandatory. ---

New york, United states

Hybrid

Senior

04-11-2025