Selfridges

About the Company

Our business was founded by American entrepreneur Harry Gordon Selfridge in 1909 and is widely regarded as the first and best example of a modern department store.

In 2018, Selfridges was recognised as the Best Department Store in the World for an unprecedented fourth time, and will retain the honour until 2020.

Selfridges has been a leading London retail destination and a UK landmark for over a century, challenging the rules of retail from day one. This award acknowledges that Selfridges has outstanding leadership in delivering extraordinary customer experiences, driven by exceptional business acumen, combined with consistently brave creativity and an unwavering commitment to sustainability.

Selfridges has four stores; in London, Birmingham and Manchester (Trafford Centre, and Exchange Square) all celebrating exciting experiences and new product destination launches. Selfridges also operates an international website that delivers within the UK and to over 130 countries, trading in eight currencies.

Named Best Retailer 2020 at the Positive Luxury Awards
A Best 25 Big Company To Work For 2020 as awarded by The Sunday Times
Voted Best Department Store in the World at the Global Department Store Summits 2010, 2012, 2014, 2018

Listed Jobs

Company Name

Selfridges

Job Title

SOC Analyst - Days

Job Description

**Job Title:** SOC Analyst – Days **Role Summary:** Responsible for continuous surveillance and management of security systems within a retail environment. Monitors CCTV, fire, intruder, and building management systems, responds to alarms, documents incidents, and collaborates with loss prevention, security management, and law enforcement to mitigate threats and protect assets, personnel, and visitors. **Expectations:** - Maintain situational awareness 24/7 during assigned shifts. - Respond promptly to alarm activations and incident alerts. - Produce accurate incident reports and evidence documentation for police. - Uphold all statutory regulations and internal SOC standards. - Participate in security training, awareness initiatives, and continuous improvement activities. **Key Responsibilities:** - Continuous CCTV surveillance and analysis of suspicious activity. - Monitoring and initial response to fire, intruder, and building service alarms. - Incident logging, escalation, and coordination with Loss Prevention & Security Management. - Preparation of police witness statements and evidence hand‑over for investigations. - Intercepting escalation calls, determining appropriate response actions. - Ensuring SOC performance metrics and compliance standards are met. - Collaborating with Retail teams to deliver security training and lessons‑learned sessions. **Required Skills:** - Strong analytical and observational abilities. - Clear written and verbal communication skills. - Proficient with computer systems and security-related IT tools. - Ability to work independently, systematically, and under pressure. **Required Education & Certifications:** - CCTV SIA Licence (or equivalent). - Completion of a recognised security training programme (e.g., SIA‑approved). - Relevant retail security experience preferred.

London, United kingdom

On site

19-12-2025

Company Name

Selfridges

Job Title

Security Operations Centre Duty Manager (Nights)

Job Description

Job title: Security Operations Centre Duty Manager (Nights) Role Summary: Oversee 24/7 SOC operations, managing monitoring of CCTV, alarms, media, fire safety, and other security systems across all sites. Lead SOC team, develop SOC policies, ensure compliance with standards, coordinate incident response, and build relationships with internal and external stakeholders to reduce loss and crime. Expectations: - Deliver operational excellence in SOC activities. - Maintain high situational awareness and effective crisis management. - Uphold security policies and compliance with applicable standards and legislation. - Cause measurable reduction in stock loss and crime incidents. - Manage SOC budget and reporting. Key Responsibilities: 1. Direct daily monitoring and integration of all key security systems (CCTV, alarms, travel, media, social media, building management, fire safety). 2. Centralise incident reporting, escalation, and response; lead incident and crisis management. 3. Develop, implement, and monitor SOC policies, procedures, standards, and performance metrics. 4. Innovate controls and measures to reduce stock loss. 5. Recruit, train, and develop SOC personnel; embed security culture and awareness. 6. Coordinate with Security, LP, Investigations, and Financial Crime managers to combat loss and crime. 7. Liaise with external agencies (Police, NCA, crime prevention bodies) to share best practice. 8. Manage SOC budget and ensure cost‑effective operation. 9. Produce reporting and analysis for Senior Business Resilience Manager. Required Skills: - Strong leadership with experience managing a SOC or similar security operations team. - Expertise in security systems integration and incident response. - Knowledge of SOC standards, security policies, and compliance frameworks. - Excellent stakeholder management and communication, able to influence change. - Crisis management and multi‑tasking under pressure. - Proficiency with IT, security systems, and communications tools. - Analytical mindset for reporting and continuous improvement. - Cost management and budget oversight. Required Education & Certifications: - Front‑line SIA licence (Security Industry Authority). - CCTV SIA licence. - Relevant experience in retail security or SOC operations; advanced training or certifications in security management, incident response, or cyber security preferred.

London, United kingdom

On site

18-01-2026

Company Name

Selfridges

Job Title

Sales Associate - Jellycat (Full Time)

Job Description

Job title: Sales Associate – Jellycat (Full Time) Role Summary: Deliver exceptional customer service and drive sales within the Jellycat department at Selfridges. Manage product knowledge, stock, and retail standards while creating memorable shopping experiences for all customers. Expectations: - Exemplify Selfridges’ commitment to service excellence and high retail standards. - Adapt to daily operational needs, working across departments when required. - Proactively seek and utilize customer feedback to improve service, sales, and inventory control. Key Responsibilities: - Build rapport with customers, share product knowledge, and address their needs. - Conduct sales transactions, including refunds and exchanges, and recommend alternatives or online services when appropriate. - Replenish stock, organise product rails, and host displays while maintaining expected retail appearance. - Manage department inventory: unpack deliveries, perform stock audits, and oversee the stockroom. - Monitor health, safety, and security protocols and take action to prevent stock loss. - Stay informed on trends, competitors, and supplied training; apply this knowledge to the role. - Collaborate with teammates, contribute to a positive work environment, and support business objectives as required. Required Skills: - Strong communication and interpersonal skills, able to engage domestic and international customers. - Comprehensive product knowledge and a keen awareness of industry trends. - Proven sales experience with a focus on customer service and upselling. - Problem‑solving abilities to resolve customer issues swiftly and effectively. - Flexible, adaptable to changing tasks and departmental changes. - Team‑player with a collaborative and proactive mindset. Required Education & Certifications: - Minimum of a secondary education (e.g., high school diploma or equivalent). - Relevant retail or sales certifications, where available, are an advantage.

London, United kingdom

On site

01-03-2026

Company Name

Selfridges

Job Title

Sales Associate - Toys (Full Time)

Job Description

**Job Title** Sales Associate – Toys (Full‑Time) **Role Summary** Front‑line retail professional responsible for delivering exceptional customer experiences in the Toys department. Acts as the product and brand expert, drives sales, manages stock, and upholds store standards. **Expectations** - Consistently meet or exceed sales targets and customer service KPIs. - Maintain accurate stock levels and visual merchandising standards. - Provide knowledgeable, courteous service to domestic and international customers. - Adapt to shifting department needs and contribute to a collaborative team environment. **Key Responsibilities** - Greet customers, build rapport, and advise on product selection. - Process sales transactions, refunds, and exchanges; promote online services when appropriate. - Replenish merchandise, organise rails, and ensure tidy, well‑stocked displays. - Receive and unpack deliveries, conduct stock audits, and manage back‑room inventory. - Monitor and respond to customer feedback to improve service quality. - Stay current on toy trends, competitor offerings, and supplier information through training. - Follow health, safety, and security procedures; assist in loss prevention efforts. - Flexibly support other departments as business needs dictate. **Required Skills** - Strong verbal communication and interpersonal abilities. - Proven sales and customer‑service orientation. - Excellent product knowledge acquisition and retention. - Problem‑solving and conflict‑resolution skills. - Ability to work independently and as part of a team. - Organizational skills for stock handling and visual merchandising. - Flexibility to work varied shifts and adapt to changing responsibilities. **Required Education & Certifications** - Minimum: High school diploma or equivalent. - Prior retail or sales experience (preferred). - Completion of any required health, safety, or loss‑prevention training (provided by employer).

London, United kingdom

On site

01-03-2026