ReliaQuest

www.ReliaQuest.com

2 Jobs

1,101 Employees

About the Company

ReliaQuest exists to Make Security Possible, allowing security teams to detect, contain and respond to threats within minutes—anytime, anywhere. Our GreyMatter platform empowers enterprise security teams to leverage their current or future technology stack to drive greater visibility and automation without the need to centralize data or standardize tools. Built on over a decade of experience, ReliaQuest is the only cybersecurity technology company at scale, at the enterprise, that provides optionality and modularity—making the customer the platform.

With over 1,000 customers worldwide and 1,200 teammates across six global operating centers, ReliaQuest delivers security outcomes for the most trusted enterprise brands in the world. 
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Listed Jobs

Company Name: ReliaQuest
Job Title: Customer Success Manager (Account Manager)
Job Description: **Job Title**: Customer Success Manager (Account Manager) **Role Summary**: Coordinate cross-functional teams to drive client value and business outcomes through technical solutions. Act as primary account liaison, advising clients on strategic initiatives and ensuring alignment with organizational goals. Focus on contract renewal, upsell opportunities, and long-term relationship development. **Expectations**: Manage client relationships across all business functions, communicate tailored value propositions to executives and stakeholders, execute project timelines and deliverables, and advocate for client needs internally. Achieve 100% contract renewal and identify service expansion opportunities. **Key Responsibilities**: - Serve as key stakeholder for internal/external teams to evolve client relationships. - Develop expertise on client operations to guide strategy and deliver results. - Design and execute communication plans for global executive audiences. - Prepare presentations to demonstrate client ROI and platform value. - Oversee project schedules, roles, and processes for seamless cross-team execution. - Collaborate with internal teams to gather and analyze client metrics. - Identify opportunities to enhance service adoption and revenue growth. **Required Skills**: - Advanced proficiency in MS Word, Excel, PowerPoint, OneNote. - Exceptional organizational and prioritization capabilities. - High emotional intelligence and teamwork aptitude. - Clear communication and constructive feedback delivery. - Adaptability in dynamic environments; problem-solving under uncertainty. - Willingness to develop technical understanding of security platforms. **Required Education & Certifications**: - Bachelor’s degree or equivalent; 1+ year in account management or related field. - Experience with ticketing systems (JIRA, SNOW) or CRM tools preferred.

London, United kingdom

On site

Fresher

18-09-2025

Company Name: ReliaQuest
Job Title: Associate IT Engineer
Job Description: **Job Title:** Associate IT Engineer **Role Summary:** Provide first‑line technical support and onboarding services for internal users, ensuring smooth operation of hardware, software, and collaboration tools across macOS and Windows environments. Contribute to asset management, knowledge base content, and ongoing infrastructure improvements. **Expectations:** - Deliver timely, courteous support via phone, chat, walk‑ups, and ticketing system. - Accurately log, prioritize, and resolve incidents based on business impact. - Maintain a positive attitude, adaptability, and strong customer‑service focus. - Participate in continuous improvement projects and documentation. **Key Responsibilities:** - Onboard new employees: configure and deploy laptops, peripherals, and software. - Serve as primary contact for internal IT requests; triage and resolve issues. - Troubleshoot hardware, operating systems (macOS/Windows), and applications. - Manage and support Microsoft Teams conference rooms and A/V equipment. - Securely prepare devices for trade shows, demos, and events. - Maintain asset inventory and update configuration records. - Contribute to and maintain a knowledge base with clear technical documentation. - Identify and assist with infrastructure projects to streamline workflows. **Required Skills:** - 1‑3 years experience troubleshooting macOS and/or Windows environments. - Strong customer‑service and communication abilities (written & verbal). - Basic networking knowledge (TCP, UDP). - Proficiency with command‑line interfaces. - Experience with Active Directory and Microsoft 365 (preferred). - Ability to manage devices remotely in mixed‑OS settings. - Detail‑oriented, accountable, and adaptable. **Required Education & Certifications:** - Bachelor’s degree in Information Technology or a related field (or equivalent experience). - No specific certifications required; relevant vendor or platform certifications are a plus.