Bionic

About the Company

Bionic is an expert comparison service for SMEs. Our experts compare trusted UK business suppliers and talk customers through the results on their screens.

We're the UK market leader, established for over a decade, with more than 200,000 UK businesses helped. Rated Excellent on Trustpilot.

Bionic is 7th in the Sunday Times 'best companies to work for'. Our amazing people and high-performance culture are a key part of our business strategy. We're part of something bigger than any one of us, and our energy and passion is striking.

Sign-up to The Backbone, our newsletter for anyone who owns, runs or works at a SME: https://thebackbone.substack.com/p/coming-soon

Listed Jobs

Company Name

Bionic

Job Title

Business Excellence Lead

Job Description

Job Title: Business Excellence Lead Role Summary: Drive operational excellence and continuous improvement across the Outbound business by optimizing processes, enhancing efficiency, and leading cross-functional collaboration to meet business objectives. Expectations: Define and monitor KPIs across Sales and Service, standardize processes via SOPs, refine policies for stakeholder outcomes, develop strategies for revenue growth and customer success, lead change initiatives for new processes, implement governance structures, oversee improvement lifecycle, champion digital tools, collaborate on training, ensure team readiness, transform customer experience, maintain compliance. Key Responsibilities: - Define, track, and monitor KPIs for Sales and Service to drive targeted improvements. - Standardize processes using clear process maps and SOPs. - Refine policies to align with business goals and stakeholder expectations. - Develop strategies for operational excellence, revenue growth, and customer satisfaction. - Foster a culture of high performance and engagement. - Lead change initiatives and ensure adoption of new processes/technologies. - Establish governance frameworks with Legal and Compliance. - Oversee improvement projects from analysis to monitoring. - Promote digital tool adoption to enhance agent performance. - Collaborate on training programs for operational readiness. - Manage readiness for new initiatives. - Drive customer experience improvements to achieve top NPS scores. - Ensure compliance with internal standards and regulations. Required Skills: - Advanced analytical skills and Excel proficiency for data insights. - Change management and root cause analysis expertise. - Strong problem-solving and critical thinking to deliver improvements. - Proven project management for end-to-end project delivery. - Understanding of growth strategies and capacity optimization. - Contact center experience with tools like CCaaS, AI solutions, dialler systems. - Leadership in driving measurable process improvements. - Stakeholder influence and cross-departmental collaboration. Required Education & Certifications: Not specified in the role.

Luton, United kingdom

Hybrid

Senior

12-09-2025

Company Name

Bionic

Job Title

Register Your Interest - Launch your Career at Bionic

Job Description

Chester, United kingdom

On site

26-09-2025

Company Name

Bionic

Job Title

Service Desk Analyst

Job Description

**Job Title:** Service Desk Analyst **Role Summary:** Provide first‑line technical support for a hybrid workforce of ~600 users, handling incident logging, resolution, and proactive maintenance across Windows, macOS, O365, and hardware. Ensure SLA compliance, perform root‑cause analysis, and support occasional project work and site visits. **Expectations:** - Deliver timely, high‑quality support with a strong first‑line fix rate. - Maintain accurate incident/request records and meet defined SLAs. - Communicate effectively with users and escalation teams. - Participate in on‑site visits (~once per month) to sustain service levels. **Key Responsibilities:** - Respond to and resolve user incidents and service requests (desktop, laptop, MFDs, peripherals). - Log all tickets accurately and track progress to closure. - Escalate complex issues to appropriate teams within defined timelines. - Conduct root cause analysis on recurring problems and propose improvements. - Perform user account administration and hardware provisioning. - Support imaging and deployment of machines using imaging tools. - Assist with IT project tasks as required. **Required Skills:** - Proven Service Desk experience (first‑line support). - Proficiency with Windows 11, Microsoft 365, and macOS devices. - Hands‑on hardware installation and troubleshooting (desktops, laptops, peripherals). - Familiarity with machine imaging technologies. - Experience in a security‑aware environment. - Strong verbal and written communication; customer‑focused attitude. - Ability to work collaboratively in a fast‑paced team. - Desirable: experience supporting Salesforce. **Required Education & Certifications:** - Minimum: High school diploma or equivalent. - Preferred: Relevant IT certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator). - Relevant post‑secondary education (e.g., Computer Science, Information Technology) is advantageous but not mandatory.

London, United kingdom

On site

03-10-2025

Company Name

Bionic

Job Title

Trainee Sales Consultant

Job Description

Job Title: Trainee Sales Consultant Role Summary: Entry‑level sales role focused on contacting small business owners who have made online enquiries, qualifying their needs, and passing qualified leads to senior sales staff. Expactations: Target‑driven, self‑motivated, excellent communication, resilience under pressure, reliable, quick learner, open to coaching. Key Responsibilities: - Respond to real‑time online enquiries via phone or other channels. - Verify customer details and assess suitability for Bionic services. - Connect qualified prospects to appropriate sales experts. - Record all interactions and key information accurately in CRM. - Deliver a professional, helpful customer experience from start to finish. Required Skills: - Strong verbal and written communication. - Active listening and objection handling. - Ability to manage multiple calls per day and work fast‑paced. - Time‑management, punctuality, and reliability. - Confidence in using CRM and basic IT tools. Required Education & Certifications: High school diploma or equivalent; no prior sales experience required.

London, United kingdom

On site

Fresher

28-10-2025