Pharmacy2U Ltd

www.pharmacy2u.co.uk

2 Jobs

409 Employees

About the Company

The UK's largest digital pharmacy. Proudly partnered with the NHS and helping over 1.5 million patients take control of their healthcare.

Listed Jobs

Company Name: Pharmacy2U Ltd
Job Title: Accuracy Checking Technician
Job Description: Job title: Accuracy Checking Technician Role Summary: Deliver administrative support for Digital Health Services, primarily completing stages 2 and 3 of the Discharge Medication Service (DMS). Engage with patients by phone, assist with the New Medicine Service (NMS), Pharmacy Contraceptive Service (PCS), and other business needs while upholding legal, ethical, and quality standards. Expectations: Provide accurate, reliable service in a fast‑paced environment; meet deadlines and team goals; demonstrate patient‑focused care; adhere to professional standards and company policies; collaborate across departments while working independently. Key Responsibilities: - Execute DMS stages 2 and 3 for patients, ensuring precise documentation and compliance. - Conduct daily patient phone interactions, delivering supportive and patient‑centered communication. - Provide administrative support for NMS, PCS, and other internal processes. - Maintain accurate records in prescribed systems, including Excel and other pharmacy IT tools. - Uphold all legal, ethical, and company standards related to medication services. - Work effectively in a busy setting, prioritising tasks while maintaining high accuracy. - Collaborate with customer service, purchasing, operations, and pharmacy teams to achieve business objectives. - Contribute to a positive, inclusive workplace culture and support continuous improvement initiatives. Required Skills: - Registered Accuracy Checking Technician with the General Pharmaceutical Council. - Strong verbal and written communication; fluency in English. - Numeracy and proficiency with information technology, especially Microsoft Excel. - Experience in community or online pharmacy environments; ability to work accurately under pressure. - Independent and proactive, with excellent organisational and prioritisation abilities. - Patient‑focused customer service orientation. - Knowledge of DMS stages 2 and 3 is desirable. Required Education & Certifications: - General Pharmaceutical Council (GPhC) accreditation as an Accuracy Checking Technician. - Proof of right to work in the UK. - DBS check required.

Company Name: Pharmacy2U Ltd
Job Title: IT Support Engineer
Job Description: **Job Title:** IT Support Engineer **Role Summary:** Provide first and second-line technical support for business applications, resolve IT issues, and collaborate with teams to maintain system performance and security. **Expectations:** - Proven IT support experience, problem-solving skills - Ability to troubleshoot complex software/hardware/system errors - Proactive, customer-focused mindset in a fast-paced environment **Key Responsibilities:** - Deliver first and second-line support for internal/external applications. - Investigate and resolve technical issues (software, systems, networking). - Monitor application performance, availability, and security. - Collaborate with IT teams, developers, and vendors to resolve incidents. - Document technical processes and support procedures. - Train users on applications and provide guidance. - Assist with software upgrades, patches, and deployments. - Manage incidents to meet SLAs/KPIs, including out-of-hours response when required. - Identify process improvements and support project work for application implementations. - Foster collaborative, user-centric IT operations. **Required Skills:** - 2+ years in IT/technical support or application support role. - Experience supporting business-critical systems in complex environments. - Troubleshoot software, network, and hardware issues. - Familiarity with cloud platforms (Microsoft 365, Azure, AWS). - Experience with monitoring tools (New Relic, ELK Stack). - Ticketing system proficiency (ServiceNow, Jira). - Ability to interpret technical logs and communicate with non-technical stakeholders. - Knowledge of ITIL best practices (incident, problem, change management). - Proficient in Windows/Linux OS and Microsoft Office applications. - Database fundamentals (SQL, Oracle). **Required Education & Certifications:** - ITIL Foundations certification preferred. - Relevant technical or IT certifications beneficial (e.g., Microsoft, Cisco).

Leeds, United kingdom

Hybrid

Senior

28-01-2026