Cornerstone OnDemand

www.cornerstoneondemand.com

1 Job

4,141 Employees

About the Company

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 140 million users in 186 countries use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Visit: www.cornerstoneondemand.com.
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Hiring Fraud Alert: Cornerstone will never make an official job offer without speaking on the phone and will never ask candidates for a text interview. If you've experienced either of these scenarios, please visit this page to learn more about hiring fraud: https://lnkd.in/dh2aFN8

Listed Jobs

Company Name: Cornerstone OnDemand
Job Title: Account Manager - Mid Market
Job Description: Job Title: Account Manager – Mid Market Role Summary: Drive growth and satisfaction for mid‑market enterprise customers in a remote SaaS environment. Manage the full account life cycle, from strategic planning and solution consulting through to revenue achievement and customer retention. Expectations: * Deliver on assigned sales quota and strategic account objectives. * Maintain high customer satisfaction scores and promptly resolve escalations. * Expand account footprint through relationship building at multiple levels. * Work autonomously while collaborating cross‑functionally to ensure service excellence. Key Responsibilities: * Create and execute tailored account strategies and plans aligned with customer goals and company objectives. * Identify and pursue new business opportunities within existing accounts, driving upsell and cross‑sell of Cornerstone solutions. * Lead solution selling engagements, including needs assessment, proposal development, and negotiation. * Manage the sales pipeline, forecast revenue, and report progress to senior leadership. * Coordinate with delivery, technical, and support teams to ensure successful onboarding, adoption, and ongoing service delivery. * Monitor and report on customer health metrics, usage data, and satisfaction ratings. * Conduct regular business reviews and value‑delivery meetings with key stakeholders. * Proactively manage risk, address escalations, and implement corrective actions to safeguard customer relationships. Required Skills: * Strong account management and solution selling experience in a SaaS/software industry. * Proven ability to consult on business processes and translate them into technology solutions. * Excellent negotiation, presentation, and communication skills in both French and English. * Project management competence and ability to prioritize in a remote setting. * Analytical thinking with proficiency in sales tools (CRM, analytics dashboards). * Customer‑centric mindset with a track record of high satisfaction and retention. * Entrepreneurial attitude and self‑stimulation to pursue new opportunities. Required Education & Certifications: * Bachelor’s degree in Business, Management, HR, or equivalent experience. * Minimum 3 years of solution sales or consulting experience; 5+ years total customer‑facing account management. * Certifications in CRM or SaaS sales (e.g., Salesforce, HubSpot) are a plus.