KONE

www.kone.com

2 Jobs

32,889 Employees

About the Company

We shape the future of cities.

Listed Jobs

Company Name: KONE
Job Title: Customer Service Team Lead
Job Description: **Job title**: Customer Service Team Lead **Role Summary**: Lead and develop a Customer Service team of three specialists to deliver high‑quality support for customers, users, and technicians. Optimize processes, implement tools, and collaborate with engineering, sales, and area service managers to ensure superior customer satisfaction. **Expectations**: - Manage daily team operations, including scheduling, performance reviews, and skill development. - Achieve target KPIs and budgetary goals while driving continuous improvement. - Exhibit strong customer‑centric mindset, stress resilience, and creative problem‑solving. **Key Responsibilities**: 1. Lead, coach, and develop Customer Service Specialists. 2. Monitor, analyse, and improve service processes and tools (Salesforce, SAP, Konnect, MS Office). 3. Coordinate call‑outs, dispatch technicians, and handle quotes, invoices, complaints, and orders. 4. Liaise with Engineers, Area Service Managers, and Sales to resolve escalations. 5. Implement and manage new systems or processes. 6. Track and report team KPIs, adjust actions to meet targets. 7. Use customer feedback to define improvement initiatives. 8. Foster an optimal team working environment and represent the company professionally. **Required Skills**: - Proven managerial experience in customer service or administration. - Experience in a call‑out or contact centre setting. - Strong written and verbal communication. - Coaching and people‑management abilities. - Proficiency with Salesforce, SAP, Konnect, MS Office. - Excellent time‑management and problem‑solving skills. - Ability to handle stress, switch priorities quickly, and creatively solve customer issues. **Required Education & Certifications**: - Bachelor’s degree or equivalent work experience in business, marketing, or related field. - Certifications in customer service management or related areas preferred but not mandatory.

Nottingham, United kingdom

On site

Senior

02-11-2025

Company Name: KONE
Job Title: Auditeur Sécurité H / F
Job Description: **Job title:** Safety Auditor – Elevator & Mechanical Installations **Role Summary:** Assess and ensure compliance of elevator and mechanical stair installations with national and international safety directives. Plan, conduct, and document inspection activities, identify hazards, and coordinate corrective actions with technical and commercial teams. **Expectations:** Deliver rigorous safety oversight, maintain up‑to‑date knowledge of relevant codes and standards, and champion a safety‑first culture across all stakeholders. **Key Responsibilities:** - Schedule and carry out scheduled inspections and ad‑hoc checks of elevator and mechanical stair equipment. - Verify conformity of equipment and installations to applicable normative requirements and company security policies. - Identify and report safety‑related issues to management and trigger appropriate remediation. - Maintain accurate inspection records and update safety registers in prescribed tools. - Participate in technical and quality meetings, providing insight on safety matters. - Disseminate regulatory and organizational safety directives to regional teams. - Perform or supervise maintenance activities as required to resolve identified risks. **Required Skills:** - In‑depth understanding of elevator and machine safety directives (e.g., EN 81 series, ISO 25745). - Knowledge of elevator technologies and maintenance methodologies. - Strong analytical and risk‑assessment abilities. - Proficient in safety documentation, reporting, and data management tools. - Effective communication and teamwork across technical, commercial, and regional groups. - Proactive problem‑resolution and ability to enforce safety protocols quickly. **Required Education & Certifications:** - Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related discipline. - Professional certification in safety management (ISO 45001, SO 3010, or equivalent) highly preferred. ---

Nancy, France

On site

01-12-2025