Healthxchange

About the Company

Healthxchange is a multi-award-winning distributor of premium medical aesthetic products across the UK and Ireland. We proudly partner with global leaders including Allergan, Galderma, Obagi Medical, Medik8, Jan Marini, Jane Iredale, Observ, MediLUX PRO and UltraLUX, to provide a range of premium injectables, transformative skincare, and innovative devices, complemented by expert training and support.

Founded in 2000 by clinicians for clinicians, Healthxchange has built a reputation for delivering excellence in products, service, and quality at every stage of the customer journey.

Trusted as one of the leading distributors, we are committed to empowering clinics with exceptional service, education, and quality-assured products to deliver outstanding results and grow our customers businesses.

To learn more and see our full range of products visit healthxchange.com

Listed Jobs

Company Name

Healthxchange

Job Title

Customer Services Executive

Job Description

**Job Title:** Customer Services Executive **Role Summary:** Deliver exceptional customer support via phone, email, and live chat for a medical aesthetic product supplier. Resolve enquiries, process orders, and maintain compliance with SOPs while fostering customer satisfaction and retention. **Expectations:** - Handle high‑volume, fast‑paced support with minimal supervision. - Meet departmental response times and quality standards. - Collaborate with internal teams and external partners to resolve issues. - Maintain accurate, up‑to‑date customer records in CRM. **Key Responsibilities:** - Serve as the primary customer advocate, ensuring a positive experience. - Take ownership of all customer queries, coordinating with stakeholders for resolution. - Process orders accurately and in line with SOPs and compliance. - Liaise with third‑party suppliers to manage delivery issues. - Escalate and respond to complaints, achieving solutions aligned with company policies. - Respond to emails, calls, and live chats within agreed times. - Act as a brand ambassador, upholding integrity and professionalism. - Support team goals and upsell initiatives. - Keep product and process knowledge current. - Assist with ad‑hoc projects and tasks as required. **Required Skills:** - Proven Customer Support or Contact Centre experience. - Strong organisational and time‑management abilities. - High attention to detail and quality focus. - Excellent written and verbal communication, including confident telephone manner. - Proficiency with Microsoft Office; CRM experience (Salesforce preferred). - Ability to work under pressure, adapt to changing priorities, and maintain a positive attitude. - Self‑motivation and minimal supervision required. **Required Education & Certifications:** Not specified.

Reading, United kingdom

On site

06-03-2026