- Company Name
- Mayflower Recruitment Ltd
- Job Title
- Cloud / PreSales Engineer - (AWS, Docker, Docker Swarm)
- Job Description
-
Job title
Cloud / PreSales Engineer – AWS, Docker, Docker Swarm
Role Summary
Support and pre‑sell cloud‑hosted security platforms, ensuring high availability, performance, and compliance for production and staging environments. Work closely with development, security, and infrastructure teams to troubleshoot, automate, and document containerized services on AWS.
Expectations
- Provide 24/7 technical support and participate in an on‑call rotation.
- Act as a go‑to expert for Docker/Docker Swarm and AWS services in a mission‑critical, security‑focused context.
- Communicate clearly with both technical and non‑technical stakeholders and maintain thorough documentation.
Key Responsibilities
- Monitor, maintain, and troubleshoot production and staging environments using Docker and Docker Swarm.
- Respond to incidents, minimize downtime, and conduct root‑cause analysis.
- Investigate performance, logs, and service anomalies, escalating as needed.
- Collaborate with DevOps and engineering teams to implement automation and improvements.
- Perform system upgrades, patching, and performance tuning.
- Support security compliance, auditing, and related activities.
- Maintain accurate documentation of configurations, processes, and known issues.
Required Skills
- 3+ years in technical support, DevOps, or systems engineering.
- Hands‑on experience with Docker, Docker Swarm, and container lifecycle management.
- Proficiency with AWS core services (EC2, S3, CloudWatch, IAM, ELB, ECS/Fargate, RDS).
- Strong Linux (Ubuntu) administration, command‑line proficiency, and scripting (Bash, Python).
- Experience with log aggregation and monitoring (ELK, Prometheus, Grafana).
- Knowledge of networking (TCP/IP, DNS, DHCP, VLANs, VPN, firewalls).
- Familiarity with CI/CD, Git, and automation tools (Jenkins, GitHub Actions).
- Excellent troubleshooting, structured problem‑solving, and communication skills.
Required Education & Certifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Industry certifications such as CompTIA Network+, CompTIA Security+, or CCNA (preferred).
- AWS certifications (e.g., AWS Certified Solutions Architect, Cloud Practitioner) are a plus.