Diligent

About the Company

Diligent created the modern governance movement. As the leading governance, risk and compliance (GRC) SaaS company, we serve 1 million users from over 25,000 customers around the globe. Our innovative platform gives leaders a connected view of governance, risk, compliance and ESG across their organization. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. Learn more at diligent.com.

#LifeatDiligent #ModernGovernance

Listed Jobs

Company Name

Diligent

Job Title

Director, Post-sales Strategy & Operations

Job Description

**Job Title:** Director, Post‑Sales Strategy & Operations **Role Summary:** Drive the vision, strategy, and execution of a world‑class, technology‑enabled post‑sales organization. Lead the transformation of Professional Services (PS) and Support to achieve scalable, AI‑powered customer success, ensuring measurable lift in Gross Dollar Retention (GDR) and customer experience. **Expectations:** - Build, mentor, and retain a high‑performing PS & Support team. - Deliver end‑to‑end post‑sales strategy and roadmap. - Successfully integrate AI/ML and automation to scale operations. - Translate data into actionable insights and strategic recommendations. - Collaborate cross‑functionally (Customer Success, IT, Analytics, etc.) for seamless execution. **Key Responsibilities:** 1. Define, lead, and execute PS & Support strategy with embedded AI and automation. 2. Reimagine the post‑sales customer journey through AI-powered insights and personalization. 3. Identify, design, and launch process improvements (e.g., automated case routing, onboarding sequences). 4. Build real‑time dashboards and anomaly‑detection systems to monitor operational health. 5. Lead annual planning, target setting, and budget processes for PS & Support. 6. Attract, develop, and retain top talent with a focus on AI literacy and data fluency. 7. Champion a culture of experimentation, continuous learning, and rapid iteration. **Required Skills:** - 10+ years in strategic operations, consulting, or related roles; 5+ years managing high‑performance teams. - Proficiency with Salesforce, OpenAir, and other professional services tools. - Strong analytical mindset; data‑first, results‑oriented. - Deep understanding of process optimization, automation, and operational scaling. - AI/ML strategy and implementation experience in a SaaS environment. - Excellent cross‑functional leadership and stakeholder communication. - Adaptability to fast‑paced, high‑change environments. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Technology, Computer Science, or related field (MBA or advanced degree preferred). - Relevant certifications such as PMP, SAFe, Salesforce CPQ, or AI/ML professional credentials are advantageous.

Vancouver, Canada

Hybrid

Senior

06-11-2025

Company Name

Diligent

Job Title

Legal Counsel

Job Description

London, United kingdom

Hybrid

Junior

17-11-2025

Company Name

Diligent

Job Title

Senior Advisory Specialist - German Speaking

Job Description

Job Title: Senior Advisory Specialist – German Speaking Role Summary: Lead and manage end‑to‑end professional services engagements for GRC solutions, ensuring successful solution rollout, adoption, and customer satisfaction. Serve as a trusted advisor across the customer lifecycle, mentor junior specialist roles, and support business development initiatives. Expectations: - 2–5 years of client‑facing or consulting experience in technology or GRC services. - Customer‑first mindset with urgency, excellence, and outcome accountability. - High quality work ethic, detail orientation, adherence to processes, and strong time‑management in a fast‑paced environment. - Passion for governance, risk, compliance, ESG, and related domains. - Effective German communication skills (verbal and written). Key Responsibilities: - Independently or with a team, plan, coordinate, and execute professional services delivery across the entire customer journey. - Collaborate with PS management, CS teams, and internal stakeholders to align on project milestones, budgets, and forecasts. - Provide domain, industry, and product guidance on best practices for solution deployment and project execution. - Drive adoption, mitigate risks, and deliver measurable success to customers. - Perform quality assurance on work from Advisory Specialists I and II. - Mentor and onboard new Data Specialist and Advisory Specialist hires. - Assist senior management with discovery calls, RFP responses, and SOW development. - Maintain ongoing learning to become a subject‑matter expert in selected domain or product areas. Required Skills: - Client‑centric consulting with strong problem‑solving and communication abilities. - Ability to conduct workshops, deliver presentations, and engage executive‑level stakeholders. - Project management skills: scope definition, timeline communication, expectation management, budgeting, and forecasting. - Proficiency in GRC concepts (governance, audit, compliance, internal controls, information security, ESG, risk management). - Familiarity with solution design plans and ability to translate them into actionable activities. - Analytical mindset with meticulous attention to detail. - Fluency in German; English proficiency is required. - Knowledge of Python is a plus. Required Education & Certifications: - Bachelor’s degree in Business, Information Systems, or related field. - Relevant professional GRC certification (or in‑progress): CIA, CISA, CRISC, CISSP, CFE, CPA, or similar.

London, United kingdom

Hybrid

Senior

24-11-2025

Company Name

Diligent

Job Title

GTM Systems & Automation Manager

Job Description

**Job Title** GTM Systems & Automation Manager **Role Summary** Lead the governance, optimization, and integration of the commercial technology stack for a high‑growth SaaS organization. Manage core GTM tools, design cross‑system automations, embed AI into sales workflows, and enforce data integrity to enable field teams and revenue operations. Serve as the primary liaison between technology, business, and enablement functions. **Expectations** - Minimum 6 years’ experience in GTM systems, revenue operations, or business systems roles. - At least 2 years in a leadership or project‑ownership capacity. - Deep familiarity with Salesforce and connected tools (Clay, Outreach, Gong, ZoomInfo, LinkedIn Sales Navigator). - Proven track record of improving rep productivity and data quality through system optimization and automation. - Strong configuration and governance background with a focus on documentation and simplification. - Excellent communication skills to bridge technical and business stakeholders. - Product‑mindset: requirement gathering, prioritization, and measurable impact delivery. - Bonus: experience with AI‑enabled workflows, integration platforms (Workato, Zapier, N8N), and API‑based integrations. **Key Responsibilities** 1. Administer and govern GTM tools such as Outreach, Gong, ZoomInfo, and Clay, ensuring integration integrity. 2. Collaborate with Business Applications to scope, prioritize, and implement Salesforce enhancements for data consistency and automation. 3. Design and implement cross‑system automations (lead routing, enrichment, lifecycle workflows) using integration platforms like Workato. 4. Identify, evaluate, pilot, and scale AI use‑cases across the GTM stack to reduce manual effort and increase efficiency. 5. Define and enforce data governance standards for GTM systems—ownership, enrichment, sync rules, and clean, standardized data for reporting. 6. Act as the bridge between GTM technology and field sales, gathering feedback and informing tool roadmap priorities. 7. Partner with Enablement to create documentation, training, and communications that drive adoption and confidence in GTM tools. 8. Maintain comprehensive system documentation, simplify processes, and ensure continuous data quality improvement. **Required Skills** - Salesforce administration and configuration (objects, workflows, process builder). - Hands‑on experience with Outreach, Gong, ZoomInfo, Clay, and LinkedIn Sales Navigator. - Proficiency in integration platforms (Workato, Zapier, N8N) and API‑based integrations. - Strong workflow design and automation expertise. - Data governance, quality assurance, and documentation. - Excellent verbal and written communication; ability to translate technical concepts to business audiences. - Leadership and project‑management skills; ability to set priorities and drive cross‑functional initiatives. - AI workflow experience and familiarity with large‑language‑model applications (preferred). **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Information Systems, or a related field. - Salesforce Administrator certification (or equivalent) highly preferred. - Integration platform or DevOps certifications (e.g., Workato Certified, Zapier, or N8N) considered a plus.

Vancouver, Canada

Hybrid

26-11-2025