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Pivotal Partners

Pivotal Partners

www.pivotalpartners.io

1 Job

12 Employees

About the Company

We are a leading search firm specialising in building high-performing Go-To-Market (GTM), Product, and Customer Success teams for emerging disruptors in the software industry.

Pivotal Partners is dedicated to supporting founders and forward-thinking C-level executives in the early stages of their ventures.

Every major success story in the software industry has achieved pivotal turning points in their journeys by acquiring remarkable early-stage talent, which is both hard to find and even harder to recruit.

We have a track record in doing exactly that. Partnering with some of the world's most successful software organisations, including Snowflake, Databricks, Datadog, Confluent, Signalfx, Dremio, Imply.io, Singlestore, Starburst, Labelbox, Grafana Labs, AppDynamics, Harness, MongoDB, Vercel, CockroachLabs, Launchdarkly, Forter, ThoughtSpot, Instabase, Sprinklr and many others.

Over the years, we have naturally developed strong relationships with several tier-one venture capitalists through our network of founders, executives, and board members. In the past nine years, our founders have recruited over 1,500 candidates for organisations backed by venture capital funds like A16z, Accel, Sequoia, Lightspeed and Battery Ventures.

US - (646-692-0911)
UK - (020 4572 1776

info@pivotalpartners.io

Listed Jobs

Company background Company brand
Company Name
Pivotal Partners
Job Title
Founding Customer Success Manager
Job Description
Job title: Founding Customer Success Manager Role Summary: Lead the creation and execution of the customer success strategy for an AI‑driven DevOps platform, overseeing end‑to‑end engagement with enterprise clients to drive adoption, retention, and expansion, while providing product‑market insights. Expectations: Establish and sustain high‑level relationships with senior technical and business stakeholders; translate customer needs into actionable product feedback; set and meet key success metrics for customer health, adoption, and renewal. Key Responsibilities: - Manage a portfolio of enterprise accounts, orchestrating structured communication rhythms. - Build deep relationships with C‑level execs, senior engineers, and product teams. - Drive adoption across stakeholder teams, identify upsell and churn‑mitigation opportunities. - Design and implement scalable processes for onboarding, health tracking, and renewal management. - Translate user feedback into clear product insights and collaborate cross‑functionally to shape solutions. Required Skills: - 3+ years in technical, customer‑facing roles with enterprise clients. - Strong verbal and written communication; ability to simplify complex technical concepts. - Proficiency in web fundamentals (HTML, CSS, JavaScript) and Git. - Understanding of API documentation, developer workflows, and customer data pipelines. - Experience with developer tools, API platforms, or AI/ML‑powered workflows. Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, Business or related field. - Relevant certifications (e.g., Certified Customer Success Manager, CSPO, AWS/Azure) preferred but not mandatory.
San francisco bay, United states
On site
16-03-2026