AbbVie

About the Company

AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.

Learn more about us at www.abbvie.com and review our community guidelines at https://www.abbvie.com/social-media-community-guidelines.html.

Listed Jobs

Company Name

AbbVie

Job Title

Associate ServiceNow Engineer

Job Description

**Job Title:** Associate ServiceNow Engineer **Role Summary:** Support and enhance the ServiceNow platform for HR services, ensuring reliable, efficient workflows and data integration. Work independently on routine tasks, troubleshoot issues, and contribute to continuous improvement of ServiceNow processes. **Expectations:** - Deliver accurate, reproducible results on time. - Apply technical precision and analytical thinking. - Adhere to corporate policies, data security, and software development lifecycle standards. - Maintain clear, up‑to‑date technical documentation. **Key Responsibilities:** - Perform routine ServiceNow configuration, maintenance, and workflow optimization. - Analyze and resolve workflow, access, portal, and reporting issues. - Gather requirements for new HR ServiceNow requests. - Modify protocols and procedures to meet evolving HR business needs. - Produce and maintain technical documentation for deliverables. - Collaborate with senior leaders and stakeholders to ensure best practice alignment. **Required Skills:** - Hands‑on experience building or maintaining ServiceNow catalogs and administering the platform. - Knowledge of ServiceNow HRSD functionalities and workflows. - Ability to troubleshoot and optimize ServiceNow processes. - Strong analytical and problem‑solving skills. - Proficiency in documenting technical procedures. - Familiarity with Agile frameworks (preferred). - Experience in technical requirement gathering (preferred). **Required Education & Certifications:** - Bachelor’s degree in a related field with a minimum of two years of relevant experience, or a master’s degree in a related discipline. - Theoretical and practical knowledge of ServiceNow administration and HR service management. - Relevant certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist – HRSD) are advantageous but not mandatory.

North chicago, United states

On site

Junior

11-03-2026

Company Name

AbbVie

Job Title

Senior ServiceNow Architect

Job Description

Job title: Senior ServiceNow Architect Role Summary: Lead the design, implementation, and governance of ServiceNow and enterprise service management solutions, ensuring alignment with enterprise architecture standards, business objectives, and regulatory requirements. Expectations: - Drive strategic architecture for ServiceNow and related enterprise solutions. - Mentor and influence cross‑functional teams and senior stakeholders. - Deliver scalable, secure, and compliant technology solutions in regulated environments. Key Responsibilities: - Develop and articulate discipline strategy aligned with functional goals. - Provide architectural leadership and design guidance for ServiceNow modules (ITSM, HR, CSM, GRC, Service Portal, Catalogs, workflow automation). - Assess solution options, integrations, and enhancements for enterprise impact, security, and technical fit. - Perform early risk assessment and define mitigation strategies. - Translate business, HR, OEC, IT, and BTS requirements into sustainable technology solutions. - Mentor team members on architectural best practices. - Evaluate emerging technologies and integrate relevant advancements into architectural roadmaps. - Manage vendor and partner relationships, ensuring compliance with corporate standards. - Ensure adherence to security, compliance, data protection, and audit policies. - Contribute to multi‑year roadmaps, project plans, and risk/opportunity identification. Required Skills: - Strong experience designing and governing enterprise ServiceNow architectures. - Deep technical knowledge of ServiceNow platform, extensions, and integrations. - Experience in regulated environments with strict security and compliance requirements. - Proven ability to evaluate and compare solution options. - Strong leadership, communication, and mentoring abilities. Required Education & Certifications: - Bachelor’s degree with ≥9 years of relevant experience, or Master’s with ≥8 years, or PhD with ≥4 years. - ServiceNow Certified Application Architect (CAA) and/or ServiceNow Certified Technical Architect (CTA) certification.

North chicago, United states

On site

Senior

13-03-2026