T-Tech

About the Company

T-Tech is an award-winning Accountancy and IT Managed Service Provider, supporting mid-tier accountancy firms and professional services across the UK. We ensure technology supports businesses, not only in day-to-day operations but also in strategies for growth. Whilst our office is based in Central London, our staff are scattered countrywide and across Europe, to support our customers wherever they are.

Our customers demand and deserve the best service, with proactive and responsive support. We understand the importance of optimising standard operations and we help our customers embrace innovation and drive growth. Whether this requires managing existing infrastructure or, installing a fully outsourced solution, we pledge business continuity and development, simultaneously.

We have solidified ourselves within the UK accountancy sector, becoming the go-to provider for all things technology related. Whilst we offer a range of services from IT Support to modern workplace solutions, we also help firms strategically to digitally transform and maximise the value of their investments through industry leading technology. As a result of this, T-Tech have built a unique software solution called Practice Gateway, also referred to as the digital front door, leveraging automation and AI.

Practice Gateway is the single location for every interaction between accountant and their customers, automating core accounting processes such as personal tax submissions, KYC, and document approvals. This cutting-edge technology is revolutionizing the way accountants communicate with clients, as well as giving accountants time back to focus on more advisory work.

In the last year, we have been awarded Britain's 50 Best Managed IT Company of 2022; Best Automation Project from the Digital Technology Leaders Award; and crowned Industry Specialists Award at the 2023 MSP Innovation Awards.

Listed Jobs

Company Name

T-Tech

Job Title

Service Delivery Manager

Job Description

**Job Title:** Service Delivery Manager **Role Summary:** Oversees IT service delivery operations, drives operational excellence, and ensures client satisfaction through strategic leadership, process optimization, and performance monitoring. **Expectations:** Minimum 3+ years in IT service delivery, ITIL certification, and experience managing client KPIs/SLAs. Must demonstrate leadership in improving service processes and client communication. **Key Responsibilities:** - Monitor and coordinate IT service desk functions to maintain service quality. - Manage critical incidents, coordinate resolution, and conduct root cause analysis. - Conduct client reviews (monthly, quarterly, annual) and prepare reports on KPI/SLA compliance. - Audit and optimize service delivery processes, including third-party workflows. - Analyze recurring tickets to implement resolution strategies and reduce frequency. - Collaborate with team leaders to improve ticket quality and reporting efficiency. **Required Skills:** - Leadership in service delivery and client management. - Strong analytical and problem-solving skills. - Proficiency in client reporting and KPI/SLA tracking. - Communication for stakeholder presentations and root cause analysis. - Process improvement and ITIL framework application. **Required Education & Certifications:** - ITIL certification. - Minimum 3+ years in IT service delivery or managed service provider (MSP) roles. - Bachelor’s degree in IT or related field (preferred, not specified).

London, United kingdom

Hybrid

Junior

22-10-2025

Company Name

T-Tech

Job Title

Field Engineer - London

Job Description

Job title: Field Engineer Role Summary: A hands‑on technical specialist who manages first‑ and second‑line support for key corporate clients, diagnosing complex IT incidents, providing on‑site or remote service, documenting solutions, and proactively monitoring and improving system performance. Expectations: • Operate within a small, collaborative team. • Support approximately 20 key clients daily. • Respond to escalated incidents quickly and efficiently. • Deliver clear, actionable guidance to end‑users. • Maintain comprehensive, accurate incident logs. • Identify and mitigate system performance risks. • Participate in continuous improvement initiatives. Key Responsibilities: - Resolve 1st and 2nd line technical tickets for major clients. - Diagnose and troubleshoot hardware, software, and network issues. - Provide on‑site and remote field support. - Document incidents, resolutions, and knowledge base entries. - Monitor system performance and implement corrective actions. - Collaborate with peers to refine support processes. - Contribute to proactive risk and maintenance planning. Required Skills: - Minimum 2 years of service desk or help‑desk experience. - Strong technical knowledge of Microsoft operating systems, applications, and infrastructure. - Proficiency in troubleshooting, root‑cause analysis, and incident resolution. - Excellent communication and customer‑service skills. - Ability to maintain detailed technical documentation. - Team‑player with a collaborative mindset. - Proactive attitude toward process improvement. Required Education & Certifications: - Relevant IT qualification (e.g., CompTIA A+, Network+). - Microsoft certifications (e.g., MCSA, MCSE, or equivalent).

London, United kingdom

Hybrid

Junior

04-11-2025

Company Name

T-Tech

Job Title

Marketing Executive

Job Description

Job title: Marketing Executive Role Summary: Lead and execute digital marketing initiatives to increase brand visibility, drive lead generation, and convert prospects into loyal customers across multiple channels for a B2B technology firm. Expectations: Demonstrate creative problem‑solving, continuous learning, and a proactive attitude. Deliver high‑quality content, maintain data integrity, optimize SEO & paid media, and coordinate events to support sales and marketing goals. Key Responsibilities: - Create and manage diverse content (blogs, infographics, videos, case studies, emails). - Partner with Sales & Marketing to generate and execute campaign concepts. - Identify and submit industry award opportunities. - Analyze engagement reports, recommend improvements, and implement changes. - Champion content sharing across all platforms, ensuring timely distribution. - Collaborate with external agencies on eye‑catching campaigns. - Maintain HubSpot data accuracy, manage leads, customer lists, and buyer personas. - Generate monthly performance reports with actionable insights. - Conduct keyword research, SEO strategy, and optimize web copy and landing pages. - Manage Google and LinkedIn Ads from setup to optimization. - Coordinate events, sponsorships, and exhibitions, handling pre‑event, on‑day, and post‑event tasks. - Produce event content and pursue new event opportunities. - Research industry products, competitors, and market trends. - Respond promptly to the marketing inbox and maintain professional communication. Required Skills: - Content creation across web, social, and email. - Proficiency with HubSpot CRM and marketing platform. - Experience managing Google Ads and LinkedIn Ads. - Competence in SEO tools (Google Search Console, Google Analytics, Semrush, etc.). - Data management, lead scoring, and buyer persona development. - WordPress knowledge (desirable). - Design tools: Canva, Adobe Creative Suite, or similar. - Strong analytical, reporting, and communication abilities. Required Education & Certifications: - Bachelor’s degree in Marketing, Communications, or related discipline. - Minimum 2 years of B2B marketing experience. - Proven use of HubSpot, Google Ads, LinkedIn Ads, and SEO analytics platforms. ---

London, United kingdom

Hybrid

Junior

24-11-2025