- Company Name
- Elastic
- Job Title
- Manager, Customer Architecture - France
- Job Description
-
Job title: Manager, Customer Architecture – France
Role Summary: Lead and expand the Customer Architecture (CA) team in France, driving end‑to‑end post‑sales success of Elastic solutions. Own a portfolio of enterprise customers, ensuring high renewal rates, increased consumption, and portfolio expansion through onboarding, adoption, and continuous engagement. Collaborate with sales and service functions to align solutions with business objectives and serve as a strategic escalation point.
Expectations: • Minimum 10 years in Customer Success, Technical Account Management, or Pre‑Sales in a fast‑paced tech environment. • At least 5 years of proven post‑sales leadership, managing a team of CAs. • Strong technical foundation in Observability, Cybersecurity, Enterprise Search, and cloud‑based software solutions. • Demonstrated ability to forecast renewals/upsells, drive adoption, and grow customer portfolios.
Key Responsibilities: • Recruit, coach, and scale the CA team in France. • Own renewal strategy, consumption metrics, and expansion plans for an enterprise customer portfolio. • Oversee onboarding, implementation, and post‑sales program delivery, ensuring alignment with customer business goals. • Partner with sales to co‑create account plans, growth initiatives, and renewal strategies. • Escalate and resolve critical account issues; lead internal cross‑functional initiatives. • Forecast renewal and upsell revenue accurately and report to global leadership. • Design, document, and optimize team processes and procedures as the team evolves. • Act as a trusted advisor to customers, translating technical concepts into business value.
Required Skills: • Leadership and people management; team building, performance coaching, and mentoring. • Strategic thinking, analytical mindset, and execution ability in complex technical scenarios. • Excellent communication and presentation skills across all organizational levels. • Strong business acumen; ability to build cross‑functional rapport with sales, services, and product teams. • Project management and understanding of software development life cycles. • In‑depth knowledge of Big Data, cloud architectures, NoSQL, search, logging, and observability solutions. • Problem‑solving orientation; hands‑on technical mindset with a passion for AI/ML trends. • Integrity, confidentiality, and discretion in sensitive situations.
Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). • Relevant certifications in cloud platforms, data analytics, or customer success are a plus.