TELUS Digital

About the Company

TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.

Listed Jobs

Company Name

TELUS Digital

Job Title

French and English Customer Service Representative

Job Description

Job Title: French and English Customer Service Representative Role Summary: Provide high‑quality, bilingual customer support to corporate clients, handling inquiries, resolving issues, and delivering accurate information in both French and English. Expactations: Deliver timely responses, meet or exceed service‑level agreements, maintain accuracy in record‑keeping, and demonstrate continuous improvement in customer satisfaction metrics. Key Responsibilities: - Respond to client inquiries via phone, email, or chat in French and English. - Resolve product, service, and account questions using knowledge base tools. - Document interactions in CRM, ensuring completeness and compliance. - Collaborate with cross‑functional teams to close complex issues. - Adhere to quality, compliance, and security standards. Required Skills: - Advanced written and spoken proficiency in English and French (B2/C1 level). - Strong interpersonal and communication abilities. - Ability to handle multiple channels and work in a fast‑paced environment. - Flexibility to work varied shifts (including evenings, weekends, and holidays). - Basic computer literacy (CRM, Microsoft Office). Required Education & Certifications: - High‑school diploma or equivalent (no specific experience required). - Valid bilingual language certification preferred (e.g., TEF, TOEFL for English, TCF for French).

Casablanca-settat, Morocco

On site

21-09-2025

Company Name

TELUS Digital

Job Title

Devops GCP Engineer

Job Description

Job title: DevOps GCP Engineer Role Summary: Design, implement, and maintain Google Cloud Platform environments using IaC (Terraform) and CI/CD pipelines. Optimize costs, ensure security, compliance, and high availability, and support data migration, automation, and AI/ML application integration. Expactations: 10+ years of cloud infrastructure experience, extensive expertise in GCP services (Compute, GKE, BigQuery, Cloud Build, Cloud SQL, IAM, Composer), hands‑on Terraform module development, strong Python scripting for automation, and proficiency in CI/CD tools (Git, Artifactory, Cloud Build). Ability to perform security assessments, cost optimization, monitoring, and disaster‑recovery design. Key Responsibilities: - Architect, deploy, and manage GCP solutions and cloud‑native applications. - Develop and maintain Terraform IaC pipelines, reusable modules, and security scanning. - Optimize cloud spend, create architecture diagrams, and migrate on‑prem workloads to GCP. - Implement security controls, conduct compliance audits, and enhance monitoring and reporting. - Collaborate with application teams to define infrastructure requirements and ensure service reliability. - Automate processes with Python scripts and support AI/ML model integration and editing. - Execute data migration tasks using STRIIM and manage BigQuery, Composer, and GKE workloads. - Troubleshoot cross‑team incidents, provide technical guidance, and document solutions. Required Skills: - Google Cloud Platform (Compute, GKE, BigQuery, Composer, Cloud Build, Cloud SQL, IAM). - Terraform (IaC, module creation, pipeline design, scanning). - CI/CD (Git, Artifactory, Cloud Build, pipeline automation). - Python scripting for automation and AI/ML integration. - Cloud cost optimization, monitoring, logging, backup, and disaster‑recovery design. - Security protocols, encryption, IAM policies, compliance validation, and audit procedures. - Strong communication, collaboration, and problem‑solving abilities. Required Education & Certifications: - Bachelor’s degree in IT, Computer Science, Software Engineering, or equivalent experience. - Optional certifications: Google Cloud Professional Cloud Architect, Google Cloud Associate or Professional Cloud Certifications.

Canada

Remote

Senior

01-10-2025

Company Name

TELUS Digital

Job Title

Cloud Architect-GCP

Job Description

**Job Title:** Cloud Architect – GCP **Role Summary:** Design, build, and operate automated, secure, and cost‑optimized Google Cloud Platform (GCP) environments. Drive infrastructure as code, serverless adoption, and governance using policy‑as‑code. Partner with development, security, and operations teams to ensure reliable, scalable services and enable rapid delivery of cloud‑native solutions. **Expectations:** - Deliver fully automated infrastructure with Terraform and GitHub Actions. - Ensure high availability, self‑healing, and auto‑scaling architectures. - Provide timely support for CI/CD pipelines, Helm charts, and monitoring alerts. - Lead cost‑optimization, migration, and decommissioning initiatives. - Promote security, compliance, and observability best practices across the organization. **Key Responsibilities:** - Build and maintain Terraform‑based GCP infrastructure, including VPC, IAM, and networking policies. - Implement policy‑as‑code (e.g., OPA) for compliance enforcement. - Design serverless solutions using Cloud Functions and other GCP services. - Conduct POCs, evaluate GCP products, and guide development teams on cloud‑native adoption. - Migrate legacy workloads (AWS S3 → GCS, legacy GCP projects) and decommission unused resources. - Perform load‑testing, right‑size resources, and configure cluster autoscaling for peak traffic readiness. - Develop custom monitoring, log‑based alerts, and integration with Slack/ITSM tools. - Create and deliver training sessions on alert analysis and workload monitoring. - Collaborate with Center of Cloud Excellence (CCoE) and Kong teams to troubleshoot service issues. **Required Skills:** - Deep expertise in GCP services (Compute Engine, GKE, Cloud Functions, Cloud Storage, IAM, VPC). - Infrastructure as Code: Terraform (advanced), GitHub Actions CI/CD. - Container orchestration (Kubernetes/GKE) and Helm chart management. - Policy‑as‑code frameworks (OPA, Gatekeeper). - Monitoring & observability tools (Dynatrace, Cloud Monitoring, custom alerting). - Strong scripting/programming (Python, Bash, Go). - Experience with cost optimization, resource right‑sizing, and migration projects. - Knowledge of security best practices, DevSecOps integration, and compliance standards. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience). - Preferred: Google Cloud Professional Cloud Architect certification (or equivalent). - Additional certifications such as Certified Kubernetes Administrator (CKA) or Terraform Associate are a plus.

Canada

Remote

08-10-2025

Company Name

TELUS Digital

Job Title

Personalized Internet Ads Assessor - French Speakers in France

Job Description

Job Title: Personalized Internet Ads Assessor Role Summary: Freelance remote role assessing online advertisements to improve relevance, language, and cultural appropriateness for global tech platforms. Expectations: Part-time commitment with flexible hours; must pass qualification exam and quality checks. Freelance project-based engagement with no prior professional experience required. Key Responsibilities: - Evaluate online ads for relevance to search terms and context. - Provide feedback on language accuracy, grammar, tone, and cultural suitability. - Rate ad content quality, layout, and alignment with user intent. - Review advertisements in French and French cultural contexts. - Contribute to refining AI-driven ad models used by major brands. Required Skills: - Professional proficiency in English and French. - Strong understanding of French business, media, culture, and current events. - Experience using social media (e.g., Gmail, Google+), browsers, and smartphone apps. - Familiarity with ad content evaluation and critique. - Reliable access to broadband internet and tech tools (PC, smartphone, antivirus). Required Education & Certifications: High school diploma or equivalent; ID verification required. No formal certifications needed.

France

Remote

17-10-2025