TELUS Digital

www.telusdigital.com

11 Jobs

33,012 Employees

About the Company

TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.

Listed Jobs

Company Name: TELUS Digital
Job Title: ServiceNow Implementation Specialist
Job Description: Job Title: ServiceNow Implementation Specialist Role Summary: Lead end‑to‑end ServiceNow platform implementations, configuring ITSM, CSM, ITOM, and ITAM modules, designing integrations, providing client training, and delivering continuous improvement. Expectations: Deliver implementations on schedule, maintain high quality and best‑practice standards, proactively resolve issues, and support post‑deployment optimization. Key Responsibilities: • Deploy, brand, configure, and customize ServiceNow instances. • Design and build customer portals and service catalogs. • Set up and manage Discovery for CMDB mapping. • Configure Event Management for proactive remediation. • Design and implement integrations with enterprise systems. • Deliver training to client teams and conduct knowledge transfer. • Draft functional and technical specifications; translate business requirements. • Plan and execute UAT, sprint planning, and backlog grooming. • Maintain comprehensive implementation documentation. • Provide ongoing support for complex issues and recommend enhancements. • Participate in continuous improvement initiatives and sync meetings. Required Skills: • ServiceNow configuration and customization (ITSM, CSM, ITOM, ITAM). • Scripting and workflow design in ServiceNow. • Discovery, Event Management, and integration design. • ITIL framework knowledge and IT service management principles. • Strong communication, client‑facing, problem‑solving, and analytical skills. • Agile methodology familiarity (sprint planning, backlog grooming). Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Technology, or related field. • Minimum 5 years of ServiceNow implementation and administration experience. • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS‑Implementation) certifications.

Company Name: TELUS Digital
Job Title: Senior Business Development Executive
Job Description: **Job Title:** Senior Business Development Executive **Role Summary:** Lead end‑to‑end sales initiatives for TELUS Digital, identifying, engaging, and consulting with prospective customers across executive, finance, IT, and sourcing functions. Drive the sale of managed IT services, digital experience solutions, analytics, AI, automation, hybrid cloud, and digital workplace offerings, positioning TELUS Digital as a trusted advisor and securing multi‑year outsourcing and IT services agreements. **Expectations:** Consistently exceed sales targets by sourcing and qualifying a robust pipeline, delivering compelling business cases, and navigating C‑level decision‑making. Operate independently, manage the full sales cycle, and collaborate cross‑functionally to close direct and partner‑based contracts. Maintain deep industry knowledge and adapt to evolving client buying processes. **Key Responsibilities:** - Own the complete sales cycle: discovery, qualification, solution scoping, proposal development, negotiation, and contracting. - Proactively source and qualify opportunities through networking, referrals, events, marketing collaborations, and outbound prospecting. - Build and sustain relationships with key stakeholders, decision makers, and influencers in target accounts. - Prepare business cases, proposals, presentations, quotations, contracts, and supporting documentation. - Maintain TELUS Digital’s reputation as a trusted advisor across all client interactions. - Close multi‑year IT and CX outsourcing and services agreements, including partner sales motions. - Keep current on client industries, outsourcing trends, digital transformation, and technology roadmaps. **Required Skills:** - 5+ years of hunter‑style sales experience in IT services or outsourcing. - Proven track record of meeting/exceeding sales quotas and closing multi‑year agreements. - Strong C‑level relationship building, influencing, and negotiation skills. - Exceptional communication, listening, and presentation abilities. - Ability to craft persuasive business cases and articulate ROI. - Logical prioritization, funnel management, and negotiation expertise. - Cross‑functional collaboration and teamwork proficiency. - Bilingual English & French fluency is a plus. **Required Education & Certifications:** - Post‑secondary education (Bachelor’s degree preferred). - Experience selling managed services in a global company. - Industry‑related sales certifications (e.g., ITIL, PMP, Certified Professional in Sales) considered an asset.

Company Name: TELUS Digital
Job Title: Operations Team Leader – Spanish Speaker
Job Description: Job Title: Operations Team Leader – Spanish Speaker Role Summary: Lead a team of customer service representatives (CSRs), ensuring consistent performance against company and client metrics. Provide coaching, mentorship, and data-driven performance feedback to maximize productivity and profitability. Expectations: - Execute team management duties to meet or exceed defined KPIs. - Foster a high-performance culture through motivation and professional development. - Maintain accurate administrative records, including payroll templates. Key Responsibilities: - Monitor individual and team performance metrics; analyze data to identify improvement opportunities. - Deliver coaching and performance reviews to guide staff toward targets. - Prepare and present regular performance reports to stakeholders. - Handle administrative tasks (e.g., payroll templates, scheduling). - Motivate agents to achieve growth targets and enhance account profitability. Required Skills: - Proven experience leading a call center team. - Fluency in Spanish and English (written and spoken). - Strong analytical and reporting abilities. - Excellent coaching, mentoring, and interpersonal skills. - Ability to drive results in a fast‑paced, metric‑driven environment. Required Education & Certifications: - Bachelor’s degree in Business, Management, or related field (preferred). - Call center or customer service management certification (preferred).

Casablanca, Morocco

On site

04-02-2026

Company Name: TELUS Digital
Job Title: Senior ServiceNow Implementation Specialist
Job Description: **Job Title:** Senior ServiceNow Implementation Specialist **Role Summary:** Design, develop, and implement ServiceNow solutions in a complex, multi‑tenant Managed Service Provider (MSP) environment. Lead domain‑separation architecture, configure core ServiceNow modules, and build secure integrations with enterprise systems, monitoring platforms, OSS/BSS, and AI/ML services. **Expectations:** - Minimum 5 years hands‑on ServiceNow development/implementation experience. - Proven expertise in Domain Separation for MSPs. - Ability to lead end‑to‑end module implementations and integration projects. - Strong collaboration with security, data engineering, and infrastructure teams. - Delivery of high‑quality documentation, reporting, and performance analytics. **Key Responsibilities:** - Implement and configure ServiceNow ITSM, CSM, ITOM, Telecommunications Service Management, and Strategic Portfolio Management modules. - Design, configure, and maintain Domain Separation for Multi‑Customer Configuration (MCC) and internal Managed Service Provider instances. - Develop integrations using Integration Hub, Flow Designer, custom APIs, and REST/SOAP (e.g., SevOne, Dynatrace, IBM CP4AIOps, ScienceLogic, Service Bridge eBonding, Amdocs, Netcracker, Kafka, IBM Watsonx). - Architect CMDB/CSDM alignment, populate configuration items, and ensure a single source of truth. - Secure API communications via Kong API Gateway employing JWT, OAuth, OpenID Connect, and PingIdentity. - Create advanced Performance Analytics dashboards, reports, and KPIs. - Build custom applications and flows to meet unique client and internal business processes. - Provide technical guidance, mentorship, and knowledge transfer to junior team members. **Required Skills:** - ServiceNow development: JavaScript, Glide APIs, Flow Designer, Integration Hub. - Deep knowledge of ITSM, ITOM (Discovery, Service Mapping, Event Management), CSM modules. - Expertise in Domain Separation and multi‑tenant architecture. - Strong understanding of CSDM and CMDB design. - Experience with REST/SOAP, API security (JWT, OAuth, OpenID Connect). - Integration experience with monitoring tools, OSS/BSS systems, AI/ML platforms, and data streaming (Kafka). - Analytical mindset for reporting and performance analytics. - Excellent communication and stakeholder management. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience). - ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, or CSM (minimum one). - ServiceNow Certified Application Developer (CAD). - Additional certifications (e.g., ITIL) preferred but not mandatory.

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