FICO

About the Company

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and has been made available in over 40 other countries, improving risk management, credit access and transparency. Learn more at www.fico.com.

Listed Jobs

Company Name

FICO

Job Title

Sales Operations - Senior Manager

Job Description

**Job title:** Sales Operations – Senior Manager **Role Summary:** Lead and grow the EMEA Field Operations function, delivering strategic operational support for the Direct Sales organization. Manage a high‑performing team, design and optimize sales processes, and provide comprehensive data‑driven insights to senior leadership. **Expactations:** - Maintain high standards of performance and data integrity under tight deadlines. - Foster a culture of continuous improvement, accountability, and cross‑functional collaboration. - Demonstrate strong business judgment, prioritisation, and stakeholder management across Sales, Marketing, Finance, Legal, and Product. **Key Responsibilities:** - Lead and mentor a team of sales operations specialists; set clear goals and deliver results. - Drive cross‑team initiatives that enhance pipeline quality, forecasting accuracy, and sales cycle efficiency. - Own quarterly business reviews, headcount and talent reviews, forecasting, pipeline, and customer‑success cadences across EMEA. - Conduct regional strategic planning: market analysis, territory and resource allocation, compensation design, and quota setting. - Build tracking frameworks and KPI dashboards to provide senior leadership with actionable performance insights. - Ensure Salesforce data hygiene and integrity; collaborate with IT to maintain system health. - Solve deal‑keeping problems, provide operational support, and reduce noise to enable sales focus. - Lead the forecasting process, coordinating with sales leadership to qualify deals using the MEDDPICC framework. **Required Skills:** - Extensive experience with Salesforce and related sales‑enablement tools. - Proven ability to analyse data, identify trends, and recommend actionable business decisions. - Strong communication skills for presenting to diverse audiences, including leadership. - Proficiency in Microsoft Office, especially PowerPoint and Excel for reporting and presentations. - Demonstrated team‑leadership experience, with a record of coaching diverse high‑performance teams. - Familiarity with sales compensation design, quota management, and financial metrics. - Ability to perform under pressure in a fast‑paced, transformational environment. **Required Education & Certifications:** - Bachelor’s degree (or higher) in Business, Finance, or a related field. - Professional certifications such as Salesforce Administrator, Sales Ops Practitioner, or equivalent are preferred.

London, United kingdom

On site

Senior

08-03-2026