Yu Energy

About the Company

Yü Energy was built with a mission to shake up the UK business energy market, offering businesses innovative energy solutions that help save time and money.

We pride ourselves on our forward-thinking approach, and strive to support businesses across the UK as they grow and develop. Alongside business gas, electricity and water plans, we offer sustainable energy solutions, EV charging, smart meter installation and more.

At Yü Energy, we believe in offering businesses a reliable and cost-effective energy solution that exceeds all expectations. We’re committed to supporting businesses with more than just energy solutions, offering complementary services, time-saving solutions, and advice and support.

We also understand the growing importance of sustainability for businesses, which is why we offer 100% Green Electricity and Carbon-Neutral Gas plans.

Get a quick quote today, and find out how Yü Energy can help your business thrive.

Listed Jobs

Company Name

Yu Energy

Job Title

Marketing Cloud Developer

Job Description

**Job title:** Marketing Cloud Developer **Role Summary:** Deliver end‑to‑end Marketing Cloud solutions within Salesforce, including administration, development, integration with MuleSoft and other applications, and ongoing support. Lead CI/CD processes, manage user profiles and licences, drive upgrades, and ensure a customer‑centric experience across business and project teams. **Expectations:** - Minimum 2 years of proven experience as a Marketing Cloud Administrator and 2 years as a Marketing Cloud Developer, each with the corresponding certification. - Strong communication and stakeholder‑management skills; act as the primary liaison between business, project, and technical teams. - Execute service transition from programmes to business‑as‑usual. - Provide first‑line support and coordinate with third‑party vendors. **Key Responsibilities:** - Administer and develop Marketing Cloud; configure automation, data extensions, and SQL queries. - Integrate Marketing Cloud with MuleSoft and other Salesforce or non‑Salesforce systems. - Maintain Financial Force administration and licence management. - Manage user profiles, licence allocations, and first‑line support tickets. - Oversee GitHub/Gitlab‑based CI/CD pipelines, ensuring timely and budget‑aligned deployments. - Coordinate upgrades, document release notes, and educate the business on new features. - Manage configuration and use of Jira for change requests and prioritisation. - Mentor junior team members and support their development. - Govern application administration, create change management frameworks, and drive governance compliance. **Required Skills:** - Salesforce Marketing Cloud Administration and Development expertise. - MuleSoft integration experience. - GitHub/Gitlab CI/CD pipeline management. - Salesforce licence management and user profile configuration. - Ability to support and coordinate configuration changes with Salesforce Admin. - Jira configuration and usage. - Strong written and verbal communication. - Attention to detail and organisational skill. **Required Education & Certifications:** - Salesforce Marketing Cloud Administrator certification. - Salesforce Marketing Cloud Developer certification. - (Optional but advantageous) Salesforce Platform Administrator or CRM Administrator certification.

Leicester, United kingdom

On site

Junior

30-10-2025

Company Name

Yu Energy

Job Title

Customer Success Specialist

Job Description

**Job Title** Customer Success Specialist **Role Summary** Deliver high‑quality customer service by resolving inquiries, managing accounts, maintaining accurate records, and identifying renewal and upsell opportunities within agreed SLAs. **Expectations** - Meet or exceed KPI targets for first‑contact resolution, account renewals, and revenue collection. - Proactively manage workload, identify risks, and recommend remedial actions. - Maintain clear, accurate, and timely documentation of all customer interactions. - Collaborate with internal teams to resolve complex issues and drive customer satisfaction. **Key Responsibilities** 1. Resolve written and verbal customer enquiries, aiming for first‑contact resolution. 2. Manage individual customer accounts within SLA parameters. 3. Record and update customer data to enable efficient service. 4. Monitor, action, and escalating issues as necessary, ensuring all stakeholders are informed. 5. Create detailed records of interactions to meet resolution timelines. 6. Liaise with non‑customer‑facing teams to resolve complex queries. 7. Recognize and process customer payments, including revenue collection and payment plans. 8. Identify and pursue renewal and cross‑sell opportunities for Yü Energy products. 9. Ensure all enquiries are closed within agreed timescales. 10. Manage escalations, complaints, and Ombudsman / EHU referrals. 11. Verify tenancy change requests, applying process maps to mitigate risk. 12. Close assigned renewal, meter upgrade, cash collection, and payment plan opportunities within KPI thresholds. **Required Skills** - Proven customer service experience (multichannel). - Excellent written and verbal communication. - Proactive, self‑motivation, and target‑oriented mindset. - Analytical, detail‑oriented, risk identification. - Effective decision‑making and problem‑solving. - Ability to manage changing workloads and prioritize tasks. - Team player with strong cross‑functional collaboration. - Competent in Office 365 (Excel, PowerPoint, Word). - Experience handling escalations and complaints. - Energy‑sector experience desirable but not mandatory. **Required Education & Certifications** - Minimum: GCSE English and Maths or equivalent. - UK Higher Education qualification or vocational qualification preferred. - No mandatory industry certifications required.

Leicester, United kingdom

On site

17-11-2025