- Company Name
- Precise Placements Ltd
- Job Title
- Infrastructure Services Analyst - 12-Month Fixed-Term Contract
- Job Description
-
Job title: Infrastructure Services Analyst – 12‑Month Fixed‑Term Contract
Role Summary:
Provide day‑to‑day management and support of enterprise IT infrastructure, including servers, storage, networking, firewalls, and unified communications. Execute maintenance, monitoring, patching, and incident response in alignment with ITIL processes. Deliver documentation, training, and vendor coordination to ensure a secure, reliable, and scalable global infrastructure estate.
Expectations:
- Maintain 24/7 availability for critical infrastructure components.
- Meet defined SLA targets for incident resolution and change implementation.
- Apply security best practices in collaboration with the security team.
- Communicate status and updates clearly to stakeholders and team members.
Key Responsibilities:
1. Manage and support core infrastructure assets: Windows Server, Azure IaaS, VMware vSphere, Dell VxRail, NetApp storage, Juniper Mist & Cato SESE firewalls, Wi‑Fi, WAN/LAN, and unified communications.
2. Administer and monitor systems using Intune, Entra ID, Rubrik, Commvault, Rapid7 SIEM, and related tools.
3. Conduct vulnerability assessments, apply patches, and verify remediation.
4. Lead troubleshooting for incidents, performing root‑cause analysis and implementing fixes per change/incident management protocols.
5. Maintain accurate configuration, inventory, and operational documentation.
6. Provide technical guidance and training to peer IT staff.
7. Coordinate with vendors and third‑party service providers for escalations and managed services.
8. Participate in on‑call, out‑of‑hours support, and emergency response activities.
Required Skills:
- 8+ years of IT infrastructure or systems administration in large, global environments.
- Proficiency with ITIL frameworks and ISO 27001 compliance.
- Deep knowledge of Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint), Azure IaaS, Windows Server (2008‑2025), VMware vSphere, Dell VxRail, NetApp storage, Juniper Mist, Cato SESE firewalls.
- Strong networking skills: DNS, DHCP, VLAN, TCP/IP, SD‑WAN, VPNs.
- PowerShell scripting and automation experience.
- Experience with SIEM tools (e.g., Rapid7) and vulnerability management.
- Excellent troubleshooting, incident response, and documentation abilities.
- Strong communication and training capabilities.
Required Education & Certifications:
- Microsoft Azure Administrator (AZ‑104) – preferred.
- VMware Certified Professional (VCP) – preferred.
- Juniper Mist AI (Wireless/Wired) – preferred.
- Microsoft 365 Fundamentals – preferred.
- ITIL Foundation (v3 or v4) – preferred.
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