Medallia

About the Company

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Listed Jobs

Company Name

Medallia

Job Title

AVP, Sales (EMEA)

Job Description

**Job Title** AVP, Sales (EMEA) **Role Summary** Lead and manage the enterprise software sales organization across EMEA. Drive achievement of revenue targets, cultivate a high‑performance culture, and build sustainable relationships with C‑suite executives and partners. Collaborate with product, marketing, enablement, and operations to align investments and strategies for growth. **Expectations** - 10+ years of relevant experience. - 6+ years of regional sales leadership with teams of senior sales directors. - 8+ years as a top‑performing individual contributor selling complex business applications to C‑suite executives. - Proven track record of exceeding quota, building robust pipelines, and closing large enterprise deals. - Strong executive presence and presentation skills. **Key Responsibilities** - Establish and maintain a high‑performance sales culture that meets or exceeds targets. - Own new software bookings, retention, and upsell/cross‑sell forecasting. - Partner with product, marketing, enablement, and operations to prioritize growth investments. - Design, implement, and optimize revenue and retention strategies. - Recruit, coach, and develop future sales leaders and top performers. - Lead key sales ecosystem functions (e.g., Solutions Consulting, Account Management, Inside Sales). - Build and execute go‑to‑market strategies with partners such as consulting firms and global system integrators. - Work with Sales Ops and Marketing to improve sales processes and win rates. - Ensure operational excellence of the sales team. **Required Skills** - Enterprise software sales expertise, especially in complex, multi‑cycle deals. - Ability to create and capitalize on opportunities within large strategic accounts. - Strong C‑suite relationship building and executive communication. - Proven ability to inspire and develop high‑performing sales teams. - Experience managing quota attainment and pipeline development. - Proficiency with Salesforce/CRM, Excel, and other productivity tools. - Deep understanding of customer and employee experience management. - Excellent analytical, strategic thinking, and problem‑solving abilities. **Required Education & Certifications** - Bachelor's degree in Business, Marketing, or related field (MBA or advanced business qualification preferred). - Relevant certifications (e.g., Salesforce Certified Sales Cloud Consultant) are advantageous.

London, United kingdom

Remote

Senior

12-12-2025