Helpdesk Analyst - Matchtech

Skills

Communication Problem-solving Customer Service Attention to detail Organizational Skills

Job Specifications

Our client, a renowned company in the retail sector, is currently seeking a Helpdesk Analyst to join their team on a contract basis. This role is integral to providing exceptional IT support within the bustling retail environment.Key Responsibilities:
Responding to and resolving IT support requests from retail staff
Troubleshooting hardware and software issues efficiently and effectively
Providing guidance and assistance on the use of retail-specific IT systems
Escalating complex issues to the appropriate departments when necessary
Maintaining accurate records of support requests and resolutions
Collaborating with other IT team members to ensure seamless service delivery
Ensuring a prompt and professional response to all support queries
Continuously improving IT support processes and procedures
Job Requirements:
Experience in an IT support role, preferably within a retail setting
Strong troubleshooting skills for both hardware and software issues
Familiarity with retail-specific IT systems and applications
Excellent communication and customer service skills
Ability to work well under pressure and manage multiple support requests simultaneously
Strong attention to detail and organisational skills
A collaborative team player with a proactive approach to problem-solving
Relevant IT qualifications or equivalent experience
If you have a passion for providing outstanding IT support and are looking for a new challenge in the retail sector, we would love to hear from you. Apply now to join our client's dedicated team.

About the Company

We are a leading global STEM recruitment specialist, with nearly 40 years’ experience in successfully matching job-seekers with hiring employers within the engineering industry. Our 300-strong team of dedicated recruitment consultants work with business clients and candidates alike to find high-quality, long-lasting pairings that help fulfil the ambitions of all involved. We provide recruitment services across sectors that require STEM talent, including Infrastructure, Energy, Mobility, Defence, Technology, Media & Teleco... Know more