IT End User Support Analyst (IT Career Switch Avai

Skills

Microsoft 365 Networking Windows Active Directory

Job Specifications

IT End User Support Analyst, Basingstoke, 31-38k + Benefits including private Medical, Hybrid Working).
Career Switch/IT Career available in an IT Support Team.
Are you a people-first problem-solver with a passion for technology and hands-on IT support? This is a great opportunity to join a global IT team supporting critical infrastructure and manufacturing environments-not just from behind a service desk, but actively resolving real-world IT issues on the ground.
Whether you're early in your IT career or have a few years of experience, this is your chance to part of a genuinely collaborative, multi-site support operation - where you will not just sit on a support desk.
You'll be part of a global team supporting 1,500+ users across manufacturing and corporate environments. From setting up and troubleshooting devices to managing on-site hardware and supporting user onboarding/offboarding, you'll be doing more than repeat ticket resolution-this is about real troubleshooting and end-to-end ownership of issues.
There's some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you'll be the face of IT-ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure.
If you are looking for something new, and have a good grounding in troubleshooting hardware, applications, networking and Microsoft 365 tools and have Familiarity with tools like Active Directory, Intune, Windows OS and Office 365.
There is a great benefits scheme including Private Medical, 26 days holiday, Buy/sell holidays, up to 9% employer pension and a whole suite of other benefits.
The office is Basingstoke there's some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you'll be the face of IT-ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure.
Join a hands on, high autonomy support team working in a customer facing environment with regularly desk side & field work.
Due to the nature of the organisation, you would need to pass a security vetting.

About the Company

Talent Locker is a multi-award-winning IT Recruitment Agency, specialising in IT Business Change & Transformation and Workplace Change. We provide best in class recruitment services throughout the UK, working in a consultative, honest and professional manner. We are proud of our 4.9* rating on Google, with the vision to be the recruitment company most recommended by people driving change. Our experienced consultants each work in a dedicated sector to enable them to source the best candidates, develop a quality network of... Know more