Service Assurance Specialist - Whitehall Resources

Skills

Communication Negotiation Problem-solving Training Project Management SDLC

Job Specifications

Service Assurance Specialist
Whitehall Resources are looking for a Service Assurance Specialist. This role is hybrid working with 2 days per week onsite in Cambridge, and the remainder remote working, for an initial 6 month contract.
*Inside IR35*
Job Overview:
We are looking for a proactive, adaptable, and dedicated individual to join our team of IT Service Management Professionals within the Value Delivery Office. You will be responsible for driving, governing, and optimizing the IT service assurance process to ensure that new or changing services continually meet the highest standards set by the client.
Responsibilities:
Lead the design, implementation, and governance of the service assurance and transition assurance processes.
Develop and maintain all process documentation, training materials, and communication assets.
Drive continual service improvement initiatives across ITSM practices.
Define, collect and analyse metrics to assess process maturity, efficiency and effectiveness.
Continually update and maintain our service assurance criteria.
Support and guide project managers and project delivery teams to effectively apply our processes to their work.
Chair weekly Service Assurance Board and drop-in sessions.
Collaborate with partners to validate services are production-ready before release.
Provide mentorship on Early Life Support (ELS) plans and ensure alignment with operational teams.
Required Skills and Experience:
10+ years of hands-on experience in ITSM processes.
5+ years of proven track record leading service design, transition, or assurance processes in large organisations.
ITIL 4 Managing Professional or Strategic Leader certification preferred.
Experience in governing and leading large scale IT transformation projects.
Ability to lead process governance, reporting, and compliance.
General conceptual understanding of IT infrastructure and applications, project management, and SDLC.
"Nice To Have" Skills and Experience:
Previous exposure to service life cycle transitions from suppliers or partners to in-house teams.
Strong problem-solving skills and negotiation skills.
A highly analytical approach, with good knowledge of process re-engineering and optimisation.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

About the Company

We specialise in the provision of SAP, IT, and Data recruitment across the UK, Europe, the Middle East, and the US. You know from experience how specialist IT systems are the lifeblood of a major company. Essential for efficiency, economy, and stronger results across the board, you need those systems to run smoothly and evolve with your business. So make it happen with a recruiter who provides you with the very best IT specialists - every time and at the shortest notice. Contact our teams via: UK T: +44 (0)1206 212101 E:... Know more