Job Specifications
Executive Experience Consultant - Briefings
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today -- ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500(r). Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Benefit options available depending on contract factors and upon meeting requirements.
We're looking for a standout Executive Experience Consultant to join our high-performing customer engagement team. This isn't your typical program management role--it's a strategic position where you'll serve as a trusted advisor to both our valued customers and internal stakeholders and account teams, orchestrating high-stakes executive engagements that drive business transformation and accelerate growth.
Key Responsibilities
Design and deliver executive engagements aligned to customer goals and ServiceNow's priorities
Understand customer business challenges to shape compelling, insight-driven narratives
Partner with sales leaders to unlock strategic opportunities in key accounts
Lead complex, high-stakes pursuits with a white-glove, wow-worthy experience
Manage end-to-end execution of engagements, ensuring flawless delivery
Build trusted relationships with C-level stakeholders
Collaborate across teams to infuse engagements with fresh product, industry, and solution insights
Use data and feedback to continuously improve engagement quality
Align storytelling and technology for maximum executive impact
Be a strong strategic voice and leader, driving program excellence and sales partnership
Skills
6+ years experience delivering exceptional executive experiences in a similar role or program.
Strong technology acumen to understand customer needs & propose innovative solutions.
Executive presence enabling you to drive program ownership across a diverse ecosystem of sales and technology leaders.
Excellent project management capabilities to oversee all logistical and operational details of the engagement.
Outstanding communication and presentation skills to engage executive audiences.
Self-motivated to problem solve and execute.
Strong stakeholder management skills and influence across organizational boundaries
Creative problem-solving prowess and proactive approach to strategize solutions.
Entrepreneurial mindset with a drive for continuous improvement and "wowing" customers Bachelor's degree or relevant experience in Executive Marketing, Field Marketing, Executive Programs
Education
Bachelor's degree
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
About the Company
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
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