Job Specifications
DATE: July 23, 2025
LOCATION: Toronto, ON - Dunn Ave.
COMPENSATION: $81,607 - $95,832 annually prorated
CONTRACT DURATION: 19 Months Contract
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice(tm) Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Full-time Contract Program Manager.
Job Summary
The Program Manager oversees the administration, management, operations, coordination, and delivery of all consumer services for a LOFT Community Service Program, and its multiple locations, in accordance with the established philosophy and policies of LOFT and government regulatory agencies.
The Program Manager is responsible for the overall direction, coordination, and supervision of staff, including training and development programs.
The Program Manager establishes and maintains effective client and community relations, combined with a strong advocacy role to meet the varied needs of the program in liaison with LOFT Community Services.
Dunn Avenue Supportive Housing provides specialized assisted living support to vulnerable older adults with complex physical health challenges, addiction and/or cognitive impairment. The program offers 24/7 care through its specialized PSW team, providing such services as assistance with personal care, laundry, medication and escort to appointments. Case managers offer support and provide care coordination, crisis intervention, system navigation and client advocacy. Mental, physical and spiritual health are enhanced by social interaction provided through Dunn's life enrichment program. Dunn services are offered to adults 59 and older; program size is 60 individuals. Dunn's Mobile Hub and Spoke program also provides PSW support to an additional 26 clients at risk for ALC, living in the community.
What You Will Do
Program Management and Operation
Plans, develops and implements the Program's content, scope, priorities and deliverables, ensures the incorporation of agency ideals, policies, procedures, and funder expectations
Establishes Program operational parameters, staffing models, fiscal and service quality policies, procedures and standards in conjunction with their Senior Program Manager
Ensure DEI practices are embedded in clinical practices, policy and interventions
Prepares annual service plans with input from a variety of sources
Develops program manuals and client documentation practices for the Program conjunction with their Senior Program Manager
Monitors and evaluates program performance and service delivery models, conducts planning and evaluation initiatives conjunction with their Senior Program Manager
Develops and implements projects within the program's mandate in response to client needs.
Develops and maintains a positive social environment within the Program that is consistent with the overall objectives, policies and criteria for clients as established by LOFT
Responsible for the overall direction, coordination, and supervision, training, development, and performance management of all Program staff, ensuring that an antiracism, anti-oppression lens is applied
Supervises Program staff and provides team leadership to establish a healthy supportive working environment consistent with LOFT's operating principles
Participates in regular on-call coverage with other LOFT Community Services management to ensure leadership coverage across all Programs and services
Responsible for the selection and hiring of all Program staff, ensuring that processes are in alignment with equity and anti-racism principles
Monitors and ensures Program compliance with licensing, funder requirements, employment legislation, safety codes and organizational operating principles
Oversees and monitors Occupational Health and Safety and ensures that standards are being met
Oversees infection control, and food service practices in conjunction with local public health
Investigates and reports on a variety of incidents or serious occurrences
Determines the impact of changes within immediate community on the Program and its operations and responds proactively to these changes
Client Care
Oversees the administration, management, operations, coordination, and delivery of all client services at the Program
Oversees the planning and creation of all client care plans at the Program
Advocates on behalf of the client group within the community
Serve as an advocate and facilitator for clients pertaining to the services and supports they require
Maintains regular contact with residents and responds to client concerns, input and feedback
Promotes client participation and partnership in the operation of the Program
Remains up to date on mental health initiatives, environmental factors, socio-economic conditions, available social services, and other issues faced by LOFT's clients
Financial Responsibility
Oversees the administration, management, and coordination of all Program Financial Resources
Determines spending priorities and oversees expenditures according to approved Program budgetary allocations
Maintains Program occupancy rates based on funding requirements
Establishes and implements Program fiscal control practices
Assists LOFT's Finance department in formulation of the Program's budget and the annual budget submission to funders
Identifies or cultivates new sources of funding, liaises with funders, assists with preparation of funding proposals
Reviews monthly petty cash, staff expense claims, timesheets, and other payroll information in a timely fashion
Ensures the proper collection, recording and submission of resident housing charges
Information Responsibility
Oversees the administration, management, and operations of all Information Resources at the Program
Overall responsibility for the storing, sharing and use of confidential client data at the Program
Maintains current and accurate records of care services and documented behaviours for all clients served by the Program in accordance with established procedures
Material Responsibility
Overall responsibility for all Program locations including facilities, equipment, vehicles, and other LOFT property
Oversees licensing, inspections, upkeep, fire/safety regulations standards, and maintenance for all Program locations, equipment, vehicles, and other LOFT property
Reports building and maintenance issues to Facilities Management in a timely manner
Provides direct service to clients, including on-call backup to staff, crisis intervention, conflict resolution, and counselling
Scope of work subject to change
Other duties as assigned by Director, Community and Health Services
What You Bring:
Must Haves
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