Customer Success Specialist - Spectrum IT Recruitm

Skills

Communication CSS Slack HubSpot Zendesk Customer Service CRM client interactions

Job Specifications

Excellent opportunity for a highly motivated and customer-centric individual who is passionate about building strong relationships and ensuring client success. Our client, who are a leading digital SaaS company is expanding and are looking for a dedicated Customer Success Specialist (CSS) to be a vital partner in their client's journey. This role blends proactive customer success with responsive support, ideal for someone who enjoys helping users directly while also nurturing long-term client relationships.
This is an office based role in Southampton. The successful candidate would ideally need to drive given the location of the office.
Skills required:
1+ year in customer service role
Ideally experience working for a Tech, SaaS business
Excellent communication skills
Proven ability to build rapport and handle multiple client relationships simultaneously
Familiarity with tools like Google Workspace, HubSpot, Zendesk, Slack, Teams, or similar is beneficial
A curious, tech-savvy attitude with a focus on delivering value to clients
Responsibilities:
Log client interactions and feedback in our CRM system to inform future engagement
Regularly check in with clients to ensure they are maximising the value of their setups and content
Serve as a friendly and proactive point of contact for clients, building strong relationships and understanding their unique needs
Monitor client engagement and follow up to ensure ongoing satisfaction and retention
If you have the skills and experience required, please contact OliverWilson@SpectrumIT.co.uk
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

About the Company

Spectrum IT Recruitment is a Software & Technology recruitment specialist formed in 2008 with the purpose of delivering customer driven services to the Software, Web and Technology sectors across the South of England. Established for 15 years, employing 30 staff and demonstrating year on year growth, Spectrum IT is one the UK's leading IT recruitment agencies with a strong brand name and a reputation of professionalism and integrity. Our success is built on strong moral values and providing first class customer service t... Know more