Job Specifications
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
An Overview Of This Role
The Professional Services Operations Leader serves as a strategic partner responsible for driving operational excellence, scalability, and business transformation across GitLab's global Professional Services organization. This role reports to the Sr. Director, CS Strategy and Ops Brittney Sinq and represents operational execution and strategy within the Professional Services Leadership Team.
What You'll Do
Strategic Leadership & Vision
Drive the strategic direction and operational framework for PS Organization globally
Partner with PS leadership to develop and execute multi-year strategic plans aligned with company objectives
Lead organizational design and scaling initiatives across all PS functions
Establish and oversee global operational standards, metrics, and best practices
Drive strategic decision-making through data-driven insights and efficiency analysis
Operational Excellence & Innovation
Own end-to-end PS operations including sales, delivery, resource management, financial performance, and business processes
Lead digital transformation initiatives to modernize PS operations and enhance scalability
Design and implement innovative solutions for service delivery optimization
Drive continuous improvement in operational efficiency, profitability, and customer satisfaction
Develop strategic KPIs and ensure reporting visibility for PS organization
Financial Management & Business Performance
Own PS P&L responsibilities including revenue forecasting, budget management, and financial planning
Inform optimization for PS offerings globally including business model, contracting, GTM, and delivery operations
Lead annual planning process including headcount, revenue targets, and investment strategies
Manage complex financial modeling and scenario planning for strategic initiatives
Partner with Finance to optimize PS business model and improve profitability
Team Leadership & Development
Build and lead a high-performing global operations team
Oversee multiple operational functions including Strategy, Resource Management, Tools & Systems, Analytics, and Process Excellence
Drive talent development and business continuity across PS Operations
Foster a culture of innovation, accountability, and continuous improvement
Provide mentorship and career development for team members
Process & Systems Innovation
Lead the PS technology strategy including evaluation, implementation, and optimization of key systems
Drive automation and integration initiatives across the PS tech stack with IT
Own the roadmap for PS operational tools and platforms
Establish governance framework for process standardization and quality management
Lead change management for major operational transformations
What You'll Bring
Experience:
9+ years of progressive experience in professional services operations or similar role
5+ years of leadership experience managing global teams
Proven track record of scaling PS operations in high-growth companies
Strong financial acumen with P&L management experience
Deep expertise in PSA systems automation tools and systems
Excellence in stakeholder management and executive communication
Global business experience with an understanding of regional markets
How GitLab Will Support You
Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepre
About the Company
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.
We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have ...
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