Order Specialist - Macrosoft

Skills

Sales Customer Service

Job Specifications

An Inside Order Specialist is responsible for accurately processing customer orders for Public Safety Answering Points (PSAPs) including ASE / AVPN and other telecommunications services, by collecting and inputting detailed information into order forms/internal systems, ensuring timely order fulfilment and adherence to company policies and procedures while maintaining a high level of customer service.
Typical tasks may include, but are not limited to, the following:
Order Entry: Receive customer orders via PSS Sales and/or Engineering roles, carefully verifying all details like customer information, service address, desired bandwidth and circuit connection details
Data Input: Accurately input customer order details into order management system or order forms adhering to data integrity standards and system guidelines.
Order Validation: Review orders for accuracy, identifying potential issues like service availability, address verification, and resolve them proactively.
Service Provisioning: Initiate the necessary steps to provision services based on customer orders, including coordinating with network engineering teams to drive service activation and order completion
Escalation Management: Identify and escalate order issues to relevant departments for resolution, ensuring timely customer service.
Compliance: Adhere to all company policies, procedures, and regulatory requirements related to order processing, data privacy, and sales practices.
System Proficiency: Maintain expertise in using order management systems, including proficiency with order tracking tools and reporting functionalities.

About the Company

Macrosoft Inc. is an ISO 9001:2015 certified leading-edge software design and development company founded in 1993. With our headquarters and development center located in Bedminster, New Jersey, Macrosoft has grown our service offerings to support clients in all industries. Owning and operating two international development centers for over 10 years in Lahore, Pakistan and Trivandrum, India has provided tremendous value to our clients. Macrosoft delivers high-quality, cost-effective, full life-cycle solutions to complex soft... Know more