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First Soft Solutions LLC
Unified Cloud L2 Desktop Support

Unified Cloud L2 Desktop Support

On site

Jersey city, United states

Full Time

10-09-2025

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Skills

CI/CD DevOps Monitoring Version Control CI/CD Pipelines

Job Specifications

We are immediately hiring for Unified Cloud L2 Desktop Support

Location: Jersey City, NJ (Onsite)

An L2 Unified Cloud Desktop Support specialist's responsibilities combine standard desktop support duties with expertise specific to a cloud-based environment.

Handle escalated issues: Resolve complex technical problems that have been escalated from Level 1 support, such as advanced software, hardware, or network issues.
Advanced troubleshooting: Perform in-depth diagnostics on virtual desktops, applications, and cloud-related infrastructure to identify and solve root causes.
Cloud desktop management: Manage the virtual desktop environment, which may include user provisioning, deploying software, and configuring settings within the cloud platform.
Performance monitoring: Utilize monitoring tools to oversee system health and performance, addressing potential problems before they disrupt end-users.
Collaboration with L3 teams: Work with Level 3 engineers and other specialized teams (e.g., network, security) to resolve the most critical and complex incidents.
Documentation and knowledge sharing: Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians to improve overall support efficiency
Monitor system health, troubleshoot incidents, ensure high service availability.
Deploy cloud infrastructure, automate workflows using DevOps best practices.
Manage CI/CD pipelines, configuration tools, and version control systems.
Collaborate with development teams for seamless code and environment deployments.
Perform root cause analysis and lead incident resolution efforts.
Optimize system performance, enforce security, and compliance across environments.
Mentor junior team members, ensure adherence to operational standards.
Create documentation, SOPs, and dashboards for effective service management.
Engage in capacity planning, scalability, and cost optimization strategies.
Drive reliability, availability, and improvements as operational excellence leader.

About the Company

When you hire First Soft Solutions, you're hiring a strategic technology consulting partner committed to helping you meet your unique business and technology objectives on time, on budget and with an optimal experience. We apply the expertise of our global community of technology experts, an unmatched portfolio of proven solutions, flexible delivery and a laser focus on the Microsoft enterprise platform to help you increase revenue, reduce costs and reinvest in innovation for competitive advantage. And we bring unique connec... Know more