Skills

Leadership ServiceNow Azure AWS Team Leadership Project Management Agile

Job Specifications

Role Title: IT Service Delivery Director

Work mode: Fully Onsite

Contract duration: 6 Months

Location: Leeds

End-to-end ownership of IT service operations, infrastructure modernization, and continuous improvement initiatives. Collaborate with cross-functional teams and senior stakeholders to align IT services with business goals, enhance automation, and ensure operational continuity. Service Delivery Management, ability to create and lead high-performing teams, cultivate executive-level client relationships, and deliver consistent value to enterprise customers. Deep understanding of ITIL frameworks, cloud infrastructure (Azure/AWS), CSAT and ITSM platforms.

Minimum number of relevant years of experience: 10

Key Responsibilities:

* Technical Operations

* IT Service Transformation & Strategy,

* Strategic IT Roadmap,

* Leadership & Deputizing,

* Project Management,

* Net Promoter/CSAT Score,

* XLA (Experience Level Agreement,

* ServiceNow & Automation,

* Team Leadership & Development,

* Escalation Management,

* Agile & Project Delivery Practices,

* IT Governance & Compliance, Vendor Management

Additional details:

-Develop and implement service delivery strategies aligned with client.

-Lead cross-functional teams to ensure high quality service delivery.

- Promote a culture of continuous improvement and client-centric service.

-Oversee day-to-day service delivery operations including planning, execution, and evaluation.

-Ensure compliance with contractual obligations, regulatory standards, and internal policies.

-Monitor KPIs and service metrics to assess performance and drive improvements.

-Client Stakeholder Engagement

-Program Management

About the Company

Founded on the grounds of innovation – iXceed Solutions , is a well-established end–to–end Talent Solutions, Enterprise Services, and Digital solutions provider to fortune 500 companies globally, where we truly believe in providing a service to our customers and candidates which exceeds their expectations every time. Founders of iXceed have decades of industry experience, C-level connects and a very successful track record of value creation for their clients. • Our primary focus is providing Top Talent , Digital and Enterp... Know more