Job Specifications
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us -- it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals -- we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview: The IT Support Analyst is the first point of contact for all IT-related issues and requests. This role is responsible for providing technical support to end-users, resolving incidents, and ensuring timely and effective communication. The analyst will work closely with other IT teams to escalate and resolve complex issues, contributing to a high level of customer satisfaction and operational efficiency. Key Responsibilities:
Provide first-level technical support via phone, email, chat, and ticketing system.
Diagnose and resolve hardware, software, and network issues.
Log, track, and manage incidents and service requests using ITSM tools.
Escalate unresolved issues to appropriate support teams.
Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
Maintain documentation of procedures, known issues, and solutions.
Monitor system alerts and respond to outages or performance issues.
Support remote users with VPN, virtual desktops, and mobile device management.
Participate in continuous improvement initiatives and contribute to knowledge base articles.
Skills & Qualifications:
Diploma or degree in Information Technology, Computer Science, or related field.
1-3 years of experience in a technical support or help desk role.
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
Experience with ITSM platform - ServiceNow
Excellent communication and customer service skills.
Ability to prioritize tasks and work under pressure in a fast-paced environment.
ITIL Foundation certification is an asset.
Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
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About the Company
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centred and technology-enabled.
We believe that partner is a verb. With Compugen as your ally from day one, you see and feel the difference. This is where inspiration meets impact.
Relentlessly Curious
We think differently. We ask quest...
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