Job Specifications
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.
We are seeking a highly skilled and experienced Manager - Cloud Platform Engineering & Operations to lead our AWS-based cloud platform services. This role will drive platform engineering excellence, oversee cloud operations, and ensure secure, reliable, and scalable solutions to support enterprise applications and business growth. The ideal candidate will bring expertise in AWS cloud services, application migration strategies (re-platforming, refactoring), DevOps practices, and strong leadership skills to manage teams, stakeholders, and vendors.
Key Responsibilities
Platform Engineering & Cloud Operations
Lead design, engineering, and operational management of AWS services (EC2, EKS, ECS, RDS, Data Lake, Lambda/Serverless, etc.).
Oversee cloud operations, including patching, monitoring, backup/recovery, performance tuning, and cost optimization.
Implement observability, monitoring, and security tooling (Dynatrace, Qualys, AWS Backup).
Ensure compliance with InfoSec, audit, and governance standards across all workloads.
Drive automation, standardization, Infrastructure as Code (IaC), and self-service adoption.
Application Migration & Transformation
Manage application migrations to AWS cloud, including lift & shift, re-platforming, and refactoring initiatives.
Collaborate with architects and application teams to define cloud adoption and modernization strategies.
Provide technical leadership for transforming workloads into containerized and serverless architectures.
Champion a cloud-first mindset and ensure alignment with enterprise architecture roadmaps
DevOps & Tooling
Govern and enhance CI/CD pipelines using AWS CodeSuite, ArgoCD, and integrate CheckMarx for security scanning.
Oversee container platforms (EKS, ECS, Docker) and API management (Kong API Gateway).
Promote DevOps best practices, version control, automated testing, and release management.
Operations & Service Management
Manage incident, problem, and change processes in ServiceNow, ensuring SLA compliance.
Oversee ticket handling and efficient response to production issues, including after-hours support when required.
Maintain disaster recovery readiness and business continuity plans.
Cross-Functional Collaboration & Change Management
Work closely with application teams, InfoSec, compliance, and change management functions to ensure smooth adoption of cloud solutions.
Enable effective collaboration across technology and business stakeholders.
Advocate for Agile and DevOps mindsets, embedding modern practices into project delivery and operations.
Ensure alignment of cloud initiatives with organizational strategy and governance frameworks.
Leadership & People Management
Lead and mentor cloud engineering and operations teams, fostering high performance and professional growth.
Establish training and certification programs on AWS, DevOps, containers, and security practices.
Conduct performance reviews, provide career development, and drive succession planning.
Stakeholder & Vendor Management
Act as primary point of contact for application owners, InfoSec, compliance, and business stakeholders.
Manage vendor relationships, contracts, and performance with cloud service providers and third-party tools.
Act as a lead and communicate operational updates, project milestones, and risks to senior leadership.
Required Technical Skills
Programming & Automation: Python, Shell scripting (Basic Proficiency)
Infrastructure as Code (IaC): Terraform, AWS CloudFormation (Intermediate Proficiency)
Cloud Platform Expertise: AWS (EC2, EKS, ECS, RDS, S3, Lambda, Data Lake, Systems Manager) (Intermediate Proficiency)
Architecture: AWS Well-Architected Framework, high availability, scalability, and security principles (Intermediate Proficiency)
DevOps & SDLC: CI/CD pipelines, AWS CodeSuite, ArgoCD, Git, automated testing, release management (Basic Proficiency)
Containers & Orchestration: Docker, Kubernetes (EKS) (Basic Proficiency)
ITSM Tools: ServiceNow for incident, change, and problem management (Expert Proficiency)
Key Competencies / Soft Skills
Leadership Presence: Ability to inspire, influence, and lead high-performing technical teams.
Strategic Thinking: Strong grasp of cloud adoption roadmaps, aligning IT with business strategy.
Collaboration: Proven success working with cross-functional teams (Application, InfoSec, Compliance, Change Mgmt).
Communication: Excellent written, verbal, and presentation skills for executive and technical audiences.
Problem Solving: Analytical mindset with a pragmatic approach to resolving complex issues.
Change Leadership: Ability to drive transformation initiatives and promo