Job Specifications
At Carefor, we know our work matters, and we're proud of the impact we have in people's lives. Our team of professionals offer care to our clients and their families by focusing on the whole person. By working in the home and community, our team has time to connect and affect real change that enriches lives and gives choice.
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we're looking out for you and your family.
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Clinical Informatics Manager
Reporting directly to the Vice President Client Care, the Clinical Informatics Manager plays a pivotal role in bridging clinical practice and digital innovation. This role supports the design, planning, implementation, training, optimization, and evaluation of health information systems to improve client care, operational efficiency, and data integrity. The Clinical Informatics Manager serves as a strategic partner across client care services programs, championing evidence-based practice, change management, and continuous learning.The position brings the clinical knowledge and leadership required to lead clinicians, departments and programs through business process and patient workflow redesign and ensure compliance with regulatory requirements. In carrying out the responsibilities above and in the interest of client care, will be fully knowledgeable and committed to understanding and abiding by Carefor's mission, vision and values while complying with applicable policies/procedures to include but not limited to, code of conduct, health & safety, confidentiality/privacy, risk management and quality improvement.
What you will do:
The Clinical Informatics Manager works within the four domains of Practice with an informatics lens:
Clinical Practice
Leadership
Education
Research
Professional Practice Domain - Clinical Practice (40%) :
Clinical Systems Integration & Optimization
Lead the implementation and continuous improvement of clinical information systems (CIS), ensuring alignment with clinical workflows and organizational goals.
Collaborate with interdisciplinary teams to identify system enhancements that support patient safety, quality improvement, and regulatory compliance.
Evaluate emerging technologies (e.g., AI, machine learning, wearable devices) for potential integration into clinical practice.
Liaise with professional practice leaders and operational leaders to adopt best practices in clinical electronic documentation
Ensures that clinical documentation system design follows evidence based best-practice and will be supported through streamlined processes
Trains staff on system use and works across multiple departments to integrate the sharing of information and coordination of business processes related to client care management
2. Data Governance, Analytics & Reporting
Ensure compliance with data governance frameworks, including privacy regulation, and internal privacy policies.
Support the development of dashboards, reports, and analytics tools to inform clinical decision-making and performance monitoring.
Conduct audits and data integrity checks to maintain high standards of information quality and security.
Professional Practice Domain - Education & Research (30%):
3. Education, Training & Change Management
Design and deliver training programs using adult learning principles to support staff adoption of informatics tools.
Adopts Diversity, Inclusivity, and Equity in the delivery of clinical informatics education and support .
Apply structured change management methodologies (e.g., ADKAR, Kotter's 8-Step, etc.) to guide transitions and foster engagement.
Mentor clinical staff and contribute to informatics workforce development initiatives.
Works in collaboration with the Professional Practice and Operational Teams to ensure proper onboarding of new client care employees
Promotes external and internal sharing of best practices to increase efficiency, reduce costs and improve quality.
Contributes to the foundational development of policies, procedures and guidelines for clinical informatics practice that align with excellent care, and quality improvement activities.
Implement oversight mechanisms to monitor, measure, and evaluate compliance with clinical documentation practices in an electronic environment.
Professional Practice Domain - Leadership (30%):
4. Stakeholder Engagement & Collaboration
Act as a liaison between clinical teams, IT, vendors, and external partners to ensure cohesive system development and support.
Participate in regional and national informatics networks to share best practices and stay abreast of industry trends.
Support vendor evaluation, contract review, and system lifecycle planning.
Understands the role of staff in each program/servi
About the Company
Since 1897, Carefor Health & Community Services has been keeping families together longer at home by providing home health care and community support services. Our services offer support to seniors and people living with disabilities through in-home healthcare, community services, retirement homes in Richmond and Pembroke and a hospice in Cornwall. In Ottawa, Pembroke-Renfrew County & the Eastern Counties, our services are available in the comfort of our clients' home, in a retirement facility, or in a community setting. As ...
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