Skills

Communication Python C# Salesforce Test Problem-solving CRM Training Programming .NET

Job Specifications

This role is an onsite role based in Essex.
Paying up to PS35,000

Are you a recent engineering graduate with a passion for problem-solving and helping customers succeed? This is an exciting opportunity to join a forward-thinking technology business as a Graduate Customer Support Engineer. You'll play a key role in ensuring customers get the very best from their products, becoming a trusted technical partner and making a real impact from day one.

The Role
As a Graduate Customer Support Engineer, you'll work directly with customers to troubleshoot issues, resolve technical questions, and provide guidance on the installation and use of cutting-edge products. You'll collaborate with internal engineering and product teams, capturing feedback and contributing to the continuous improvement of the technology. This is a varied, customer-facing role where you'll develop your technical expertise while building strong relationships with users across different industries.

What you'll be doing:

Supporting customers with installation, configuration, and ongoing product queries

Diagnosing and resolving technical issues, escalating complex cases where needed

Creating and updating knowledge base articles, guides, and resources

Delivering training sessions to help customers get the most from their systems

Acting as a key link between customers and internal engineering teams, sharing feedback to drive product enhancements

Working within agreed service levels to ensure a high-quality customer experience

About you:

Degree in Engineering (Electronics, Computer Science, or related discipline)

Knowledge of at least one programming language (C#, .NET, Python, LabVIEW(tm), VeriStand(tm))

Strong analytical and problem-solving skills

Excellent communication skills with the ability to explain technical concepts clearly

Adaptable, proactive, and able to work well under pressure

Desirable skills:

Familiarity with Salesforce ServiceCloud or similar CRM tools

Knowledge of international standards for instrument control (PXI, LXI, VISA, IVI)

Practical experience with Test & Measurement instrumentation

Why apply?
This role offers an excellent platform for a graduate engineer looking to start their career in a technical and customer-focused role. You'll gain exposure to complex systems, work alongside experienced engineers, and develop both your technical and professional skills within a supportive environment.

About the Company

We are the professional recruitment consultancy for the East of England, specialising in accountancy, human resources, technology, marketing, professional office, supply chain and engineering roles. We recruit across all levels from short-term temporary cover to longer-term contracts and permanent recruitment. Pure Executive is dedicated to board level appointments. Our specialist sector knowledge is the primary reason why companies choose to work with us and our consultants have in-depth experience and recruitment market kn... Know more