Job Specifications
Job Details
Description
Why work for us?
Balboa Nephrology is the largest kidney care practice in California and participates in a national Medicare program focused on value-based care.
Through our joint venture with Evergreen Nephrology we are a growing organization with opportunities for professional and personal growth.
We will help you grow in your leadership experiences while learning the new value-based care world.
Comprehensive benefits package that includes medical, dental & vision on the 1st of the month 30 days after hire.
Employer contribution of up to 10% of annual pay for your 401K.
Generous paid time off plus 8 paid holidays, a birthday float day off and a mental health day!
Company paid life insurance.
Join a fast-growing field - employment of medical and health services managers is projected to grow 32 percent from 2020 to 2030, much faster than the average for all occupations.
Voted 4 years in a row as a Top Workplace of San Diego 2020-2024!
Our Values: Patient-centered I Accountability I Respect I Innovation I Data-Driven
Our Mission: to consistently deliver superior care - Balboa Care - to every patient with kidney disease.
Work Location: Hybrid
Short Description/Overview
We are seeking a detail-oriented and customer-focused IT Coordinator to join our healthcare IT team. This role is critical in ensuring the smooth operation of clinical and administrative systems by providing frontline technical support and collaborating across infrastructure, networking, and systems. The ideal candidate will have a strong understanding of healthcare environments, excellent troubleshooting skills, and the ability to work cross-functionally to resolve complex technical issues both with internal users and vendor partners.
Essential Job Duties
Provide Tier 1 and Tier 2 technical support for end-users across clinical and administrative departments.
Troubleshoot hardware, software, network, and application issues in a timely and professional manner.
Collaborate with vendor partners to support cloud-based systems.
Assist in the deployment, configuration, and maintenance of applications (e.g., EHR/EMR systems, VOIP Phones).
Monitor and respond to support tickets, ensuring issues are documented and resolved according to SLAs.
Participate in IT projects including system upgrades, migrations, office moves and new technology rollouts.
Maintain accurate documentation of systems, procedures, and support resolutions.
Ensure compliance with HIPAA and other healthcare IT regulations.
Provide training and guidance to end-users on best practices and system usage.
Required Qualifications
1-2 Year of support experience in supporting company IT systems
Understanding of Microsoft Office365
Experience with handling change requests in clinical systems
Knowledge of cybersecurity best practices in healthcare.
Familiarity with cloud platforms (Azure, O365) and mobile device management.
Understanding of Identity and Access Management
General IT infrastructure knowledge
Pay Range: $65,000 - $75,000 annually
Other Considerations
Background check required
Travel to other sites located within San Diego County may be required
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Supervisory duties - No
Language Skills
While performing duties, the employee is regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.
Vision Requirements
Vision requirements include close vision, ability to adjust focus, and see color.
Physical Demands
Physical requirements may vary slightly and should be reviewed with your manager. In general, this position requires the ability to lift up to 35 pounds unassisted; ability to stand for extended periods of time and to perform repetitive stooping, walking, stretching, reaching and some sitting; ability to use full range of body motions required to lift patients, wear a lead apron, and lift and move supplies. Must be able to safely ascend and descend stairs as a core part of the job, with or without reasonable accommodation, when no elevator or lift is present.
Work Environment
Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Use of appropriate personal protection measures is required for every healthcare provider in these positions. Require to routinely use standard office equipment such as laptop, computer, mouse, and photocopier.
About Balboa United
Beginning in 1973, Balboa has grown from two physicians to a comprehensive nephrology team of 52 board certified physicians and 8 advanced practitioners. On January 1, 2018, Balboa Nephrology Medical Group (BNMG) launched Balboa United, a full-servi
About the Company
Balboa Nephrology was founded in 1973 in San Diego and has grown to be recognized as a national leader in quality and outcomes-oriented care. A recipient of the Renal Physicians Association Exemplary Practice Award, Balboa Nephrology has grown from two physicians to a comprehensive nephrology team of 56 board-certified physicians and 8 advanced care practitioners and is a recognized leader in quality, outcomes, and value-based care. From humble beginnings to becoming a trusted name, Balboa Nephrology has evolved with the cha...
Know more