Job Specifications
We are seeking a Business Analyst to support requirement gathering, analysis, and solution design for Dynamics 365 CRM Customer Engagement initiatives in the Banking and Financial Services domain. This role requires strong expertise in MS Dynamics 365 CRM, integrations with third-party tools, and data migration processes. You will be responsible for driving workshops, defining requirements, preparing functional documentation, and collaborating with technical teams to deliver high-quality CRM solutions.
Key Responsibilities
Lead requirement gathering, analysis, and workshops to capture business and technical requirements.
Facilitate stakeholder review and approval of requirements.
Develop use case diagrams, UMLs, sequence diagrams, and Visio flows.
Author and groom user stories, integration backlogs, and identify dependencies.
Provide demos to Product Owners and stakeholders for sign-off.
Support sprint planning, backlog refinement, story grooming, and reviews.
Perform impact analysis of change requests on existing business flows.
Partner with Product Owners to determine fitment of change requests into existing flows.
Transfer functional requirements to development and testing teams.
Conduct system integration and user acceptance testing.
Perform application-level testing to certify features.
Stay current with CRM updates and releases, educating end users on new functions.
Technical Profile
8-12 years of experience with MS Dynamics 365 CRM Customer Engagement.
Strong understanding of D365 Sales, Service, Dataverse, and Power Apps.
Hands-on experience with:
Integration architecture and mapping functional usage to patterns.
Third-party integrations using MuleSoft, APIs, REST, ODATA, Web APIs, SSIS packages.
Data migration, analysis, mapping, harmonization with Dynamics 365 OOB tools and Azure Data Factory.
CRM Dynamics configuration rules, workflows, plugins, form customizations, and administration.
Functional Profile
Strong domain knowledge in Banking and Financial Services.
Skilled in workshops facilitation, stakeholder management, and requirements documentation.
Experience authoring/grooming user stories, conducting walkthroughs, and backlog prioritization.
Capable of impact analysis, change management, and business flow optimization.
Effective in collaborating across Business, Technical, Development, and QA teams.
Skills Summary
Core Expertise:
Business Analysis in CRM environments
Banking & Financial Services domain knowledge
Dynamics 365 CRM (Customer Engagement)
Languages & Frameworks
REST, ODATA, Web APIs
UI & Styling Libraries
CRM Form Customization
Build & Testing Tools
SSIS, Azure Data Factory
System Integration & UAT testing
Other Tools & Technologies
MS Dynamics 365 (Sales, Service, Dataverse, Power Apps)
MuleSoft, Middleware integration tools
Visio, UML, Sequence Diagrams
Plugins, Workflows, CRM Administration
Soft Skills
Stakeholder engagement and facilitation
Strong communication and documentation skills
Problem-solving and impact analysis
Agile methodology (sprint planning, backlog refinement, story grooming)
Continuous learning and adaptability to CRM releases
About the Company
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leverag...
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