Job Specifications
Head of Operational Support- Cargo / CEMEAI
Location: Amsterdam, Madrid, Brussels or Frankfurt
Reporting to: COO CEMEAI
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
"Doing the right things" means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary
The Head of Operational Support Cargo - CEMEAI is a critical senior leadership position and as such the role holder must possess strong senior operational skills and commercial acumen to ensure consistent day-to-day activities of the cargo operation across the CEMEAI region. Whilst ensuring full implementation of all SPI standards and supporting stations on all operational aspects (Budgeting/Actuals, Resource Planning, Ops Processes & Tools, Performance management, Quality, Training & Safety.
The role is also responsible for maintaining and building effective business relationships with all key stakeholders (Customer Airline Management, Airport Management, Governmental Agencies).
Innovation and the delivery of winning solutions to customers, plus the ability to be performance and customer focused is key, as is being able to challenge and drive real change across the organisation.
Your Responsibilities:
Safety Leader
Lead Cargo operations, drive, and continuously improve health & safety measures and KPIs related to people, equipment, facilities, and aircraft involved in the operation to ensure best in class QHSE targets are achieved within the Region.
Act as an ambassador of the Six Safety Commitments, ensuring that their teams put safety and compliance first, without exceptions.
Ensure the Region operates with "just culture" as part of its core values.
Focus on continuous improvement and sharing of best practice in the areas of health & safety and on time performance.
Support the QHSE Management with investigation reports and root cause analysis
P&L Management
Continuously analyse financial and operational performance and forecast data to identify trends and to determine progress toward targets.
Proactively identify and capture improvement potential where possible.
Support the preparation of operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, or other assets and resources.
Quality Focus, Service Delivery and Operational Efficiency
Responsible and accountable for the delivery of operational performance and quality of service and achievement of KPI's as set monthly and/or annually and adjusted when appropriate.
Proactively manage quality improvement measures where necessary and align closely with airline customers and ensure innovation and continuous improvement is embedded in all operational processes within the Region.
Monitor and track quality standards of the operation and ensure continuous improvements in workflows and services to maintain competitiveness and to improve cost base.
Deliver a culture of efficiency and maximum productivity in the operations.
Ensure compliance, alignment and operational performance within airport terms and conditions including operational SLA's contained within station(s) Ground Handling Licence and Customers.
Leadership
Lead and manage the Cargo Operational Support team for CEMEAI region
Work closely with the teams to build a developm