Job Specifications
Coordinator, E-commerce and Art Sales & Services
Regular Full-Time
(35 hours per week)
ART + AUDIENCE + LEARNING
Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually. The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces.
AGO Values:
Respect: We foster belonging and appreciate each other.
Openness: We interact with an open mind and thoughtful engagement.
Collaboration: We believe in the power of together.
Accountability: We own our actions and outcomes.
We are currently seeking a Coordinator, E-Commerce and Art Sales to join our Retail team. Under the direction of the Senior Manager, Retail Product Development and Buying the incumbent will coordinate operations for e-commerce, art sales and services to achieve established sales and operational objectives. Support product launches, maintain high-performing site content, and ensure a seamless customer experience. Collaborate closely with other Retail and Marketing team members to bring campaigns to life, optimize merchandising, and support data-driven decision-making. Coordinates artwork deliveries and installations. Provides outstanding customer service to the clients, vendors, partners and artists.
What is this position responsible for?
Maintain, optimize and update product listings including descriptions, images, pricing, and inventory to increase online store sales. Ensure site content is current, accurate, and aligned with brand standards. Assist in managing online merchandising, cross-selling, and product categorization. Support new product launches and promotional campaigns across eCommerce platforms. Collaborate with marketing and creative teams to support digital marketing campaigns to drive conversions and repeat purchases. Coordinate promotional calendars, and product updates across channels.
Support reporting on performance metrics, customer behaviour, and sales trends. Identify opportunities for testing and experimentation on the site ie. A/B tests for layouts and placements. Conduct competitive research and help identify eCommerce growth opportunities. Keep current of industry developments, competitor activities and emerging digital e-commerce trends. Assist with managing budgets and forecasting. Monitor site functionality and coordinate with support teams and colleagues to resolve issues.
Deliver excellent service to art sales and services clients to maximize sales opportunities and help meet rental and sales revenue targets. Processes sales transactions, including special customer orders for sales and rental projects and negotiates terms as required. Develops and maintains client base and online presence. Collaborates with Marketing and Design colleagues to promote the art sales and services program through various channels and assists in the creation of sales materials. Under the direction of the Senior Manager, Retail Product Development and Buying develop and maintain relationships with partners, artists and curators for consignment art procurement. Keeps informed of market trends to provide clients with excellent contemporary art knowledge and service. Resolves customer service issues, reports issues and actions to Manager.
Maintains the integrity of the consignment art assets of Art Sales and Rental, including receiving, physical inventory, return-to-artist/gallery; and all other consignment art handling functions. Coordinates and oversees annual physical inventory and reconciles discrepancies. Recommends procurement and inventory control targets to the retail operation.
Reviews contracts, due/overdue clients, debit/credit receipts, payment batch reports, and follows up with accounting as required. Acts as the contact for any issues regarding payment, sales, recalls, damages, etc. Assists Finance Team with collection of outstanding debts. Reviews, reconciles and submits operation invoices to the Manager, on a regular basis.
Coordinates deliveries to and from artists, galleries, and clients; ensuring cost-effectiveness and proper care of works. Ensures necessary paperwork is processed, signed returned, logged and filed.
Maintains the integrity of the Art Rental and Sales database and computer programs. Updates database regularly to accurately price changes, returns, recalls, damages and reservations. Runs daily, weekly and monthly inventory and sales and customer reports as required.
Provides sales, accounts receivable, sales and rental commission reporting to Manager and Finance department on a regular basis. Reviews program contracts and updating financial agreements as necessary. Acts as the main contact for any financial issues or questions regarding payment, invoicing and applying payment batch reports.
Working closely with the Retail Product Development and Sales Managers to establish monthly revenue, cas